CompTIA Mobility+
MB0-001 CompTIA Mobility+
CompTIA Mobility+ MB0-001: Mobile Device Management 1
CompTIA Mobility+ MB0-001: Mobile Device Management 2
CompTIA Mobility+ MB0-001: Network Infrastructure
CompTIA Mobility+ MB0-001: Over The Air Technologies
CompTIA Mobility+ MB0-001: Security
CompTIA Mobility+ MB0-001: Troubleshooting 1
CompTIA Mobility+ MB0-001: Troubleshooting 2

CompTIA Mobility+ MB0-001: Mobile Device Management 1

Course Number:
cs_mobl_a03_it_enus
Lesson Objectives

CompTIA Mobility+ MB0-001: Mobile Device Management 1

  • start the course
  • describe mobile device security policy and the need to balance security with usability
  • describe the differences between vendor device configurations for mobile devices
  • describe modifications and customizations to mobile operating systems performed by OS vendors and device OEMs
  • describe modifications and customizations to mobile devices performed by telecoms carriers
  • describe policies for backup, restore and recovery of mobile devices
  • describe enterprise solutions for mobile device management
  • manage access to various mobile device app stores
  • describe the various administrative platforms for mobile device management
  • describe highly available management platforms for mobile devices
  • describe location services on mobile devices, and how to use them for device management
  • describe interoperability of various device management options
  • describe mobile device monitoring capabilities and features
  • describe mobile device self-service management
  • describe issues surrounding integration of mobile devices with existing infrastructure
  • describe interoperability of mobile devices with existing infrastructure
  • describe mobile device sandboxing options
  • describe mobile device profiles and the requirements for different device ownership
  • describe the processes associated with a pilot of a new mobile service
  • describe the documentary requirements of a new mobile service
  • describe the approvals process for a new mobile service
  • describe the processes for launching a new mobile service
  • describe mobile device management

Overview/Description
Mobile devices have proliferated in the workplace. Management of these devices has become a significant challenge due to many factors including device ownership, extreme mobility and heterogeneous platforms. This course aims to bridge the management gap by covering device capabilities, enterprise requirements and policy, and services and solutions for device management. This course is one of a series of courses that cover the objectives for CompTIA Mobility+ (MB0-001).

Target Audience
IT support personnel, mobility architects, network and security administrators, and anyone looking to gain technical skills for managing mobile devices

CompTIA Mobility+ MB0-001: Mobile Device Management 2

Course Number:
cs_mobl_a04_it_enus
Lesson Objectives

CompTIA Mobility+ MB0-001: Mobile Device Management 2

  • start the course
  • describe cellular device activation as a step in mobile device on-boarding
  • describe processes for on-boarding network access hardware for mobile devices
  • describe manual, automated, and self-service on-boarding and provisioning processes for mobile devices
  • describe off-boarding and deprovisioning of mobile devices
  • describe methods of centralized application distribution for mobile devices
  • describe methods of centralizing content management for mobile devices
  • describe deployment best practices for mobile devices
  • describe remote capabilities for mobile devices including remote wipe, remote lock/unlock, remote control, remote activation of location services, and reporting
  • describe lifecycle operations for mobile devices, including updates, upgrades, patches and certificate management
  • describe change management procedures for mobile devices
  • describe mobile device end of life procedures
  • describe processes for backup of corporate devices to a corporate backup server
  • describe processes for backup of personal devices to a vendor or third party backup server
  • describe processes for local backup of devices
  • describe processes for recovery from backup
  • differentiate between the main mobile OS vendors and their products
  • differentiate between the main mobile device vendors and their products
  • differentiate between the main Telecommunications vendors and their products
  • differentiate between the main mobile app vendors and their products
  • describe mobile device new risks and threats
  • describe mobile email standards
  • describe proxy and gateway settings on various mobile OS
  • describe third party network operations center software for mobile devices, and the options for on-premises vs hosted
  • describe mobile push notifications technologies
  • describe the requirements and processes for creating in-house mobile apps
  • describe the types of mobile application and their characteristics
  • describe corporate mobile device management

Overview/Description
Mobile devices have unique on-boarding and off-boarding strategies, due to their diverse nature and BYOD issues. This course covers issues of policy relating to mobile device on-boarding, management and off-boarding, and looks ahead to new mobile technologies emerging, and the opportunities and risks they pose. This course is one of a series of courses that cover the objectives for CompTIA Mobility+ (MB0-001).

Target Audience
IT support personnel, mobility architects, network and security administrators, and anyone looking to gain technical skills for managing mobile devices

CompTIA Mobility+ MB0-001: Network Infrastructure

Course Number:
cs_mobl_a02_it_enus
Lesson Objectives

CompTIA Mobility+ MB0-001: Network Infrastructure

  • start the course
  • describe the point-to-point network topology
  • describe mesh and adhoc network topologies
  • describe the function of firewalls
  • configure a Windows Server firewall
  • describe the function of gateway and proxy network devices
  • describe VPNs and the function of VPN concentrators
  • describe the functions and features of wireless AP devices
  • describe Microsoft ActiveSync protocol
  • describe the use of VLANs and subnets
  • describe the concept of backhaul bandwidth in wireless networks
  • describe routing and the function of routers in routed networks
  • describe IP addressing and IP network services
  • describe MAC addresses and their use in networks
  • describe SNMP and its use in Internet mail systems
  • describe the function of ICMP in TCP/IP systems and its use for troubleshooting
  • describe the use of Power over Ethernet and the devices which require it
  • describe the Open Systems Interconnection model for network communications
  • describe the physical and data link layers of the OSI model
  • describe the network layer of the OSI model
  • describe the transport layer of the OSI model
  • describe the upper layers of the OSI model
  • describe the processes and procedures related to server backup
  • describe the processes and procedures related to mobile device backup
  • describe the processes and procedures related to directory services backup
  • describe high availability concepts
  • describe the use of multiple sites for disaster recovery
  • contrast TCP and UDP network services
  • match well known ports and protocols
  • define registered ports and protocols
  • describe network infrastructures

Overview/Description
Networking is a core capability of a modern mobile device. Network considerations are different to traditional desktop PCs, as connectivity is not just to a traditional LAN, but must be accommodated from anywhere and over multiple network types. Additionally, wireless access to the LAN must be accommodated, along with attendant security considerations. This course covers networking from a mobile device perspective. It includes topologies and infrastructures, security, and integrating wired, and wireless networks. It also covers disaster recovery, and backup, and the use of high availability, and replicated network sites for disaster recovery. This course is one of a series of courses that cover the objectives for CompTIA Mobility+ (MB0-001).

Target Audience
IT support personnel, mobility architects, network and security administrators, and anyone looking to gain technical skills for managing mobile devices

CompTIA Mobility+ MB0-001: Over The Air Technologies

Course Number:
cs_mobl_a01_it_enus
Lesson Objectives

CompTIA Mobility+ MB0-001: Over The Air Technologies

  • start the course
  • describe the characteristics of RF wireless signals
  • describe wireless signal propagation characteristics, including absorptions, refraction, and reflection
  • describe wireless antennas and their characteristics
  • describe attenuation in wireless signals, and the effects of a Faraday cage
  • describe cellular networks
  • describe the evolution of cellular networks
  • list the main channels and frequencies used by cellular devices
  • describe the process of cellular roaming and how networks handle roaming clients
  • describe the characteristics of Bluetooth and personal area networks
  • describe common WiFi technologies
  • describe the 802.11 standards
  • describe authentication methods available for WiFi networks
  • describe the function of wireless access points
  • describe wireless capacity as it relates to wireless surveys
  • describe wireless coverage as it relates to wireless surveys
  • describe wireless spectrum analysis as it relates to wireless surveys
  • describe the process of and documentation for wireless site surveys
  • describe the actions required after a wireless site survey
  • describe wireless network technologies

Overview/Description
Mobile devices rely on different forms of wireless communication for connectivity and functionality. From cellular technologies for Internet connectivity anywhere in the world, to WiFi networks in the home or office, or personal networks of peripherals using Bluetooth, all these technologies are underpinned by the same set of fundamental principles of radio frequency signaling. This course covers wireless technology from the radio wave up, encompassing all types of wireless connectivity that wireless devices rely on. This course is one of a series of courses that cover the objectives for CompTIA Mobility+ (MB0-001).

Target Audience
IT support personnel, mobility architects, network and security administrators, and anyone looking to gain technical skills for managing mobile devices

CompTIA Mobility+ MB0-001: Security

Course Number:
cs_mobl_a05_it_enus
Lesson Objectives

CompTIA Mobility+ MB0-001: Security

  • start the course
  • describe the characteristics of protocols used in the IPSec framework for securing communications
  • describe VPN technologies and protocols
  • describe deprecated WiFi encryption methods and why they should not be used
  • describe current WiFi encryption methods and how they address previous issues
  • describe encryption methods for web traffic
  • describe encryption methods for data at rest
  • describe disk encryption technologies
  • describe removable media encryption technologies and reasons for encrypting
  • describe authentication concepts
  • describe public key infrastructure and digital certificates
  • describe the use of software-based container access to secure applications
  • describe the use of data segregation to isolate applications
  • describe the importance of compliance for mobile devices and mechanisms for enforcement
  • describe mobile device auditing and audit reports
  • describe applications for monitoring mobile devices
  • describe mobile device logs and their use in monitoring
  • describe risks to wireless security
  • describe the methods for mitigating risks to wireless security
  • describe risks to security from software and applications
  • describe mitigation techniques for software risks
  • describe organizational risks to security
  • describe security risks associated with devices and hardware
  • describe the process for identifying a mobile security incident
  • describe processes for determining policy based incident response
  • describe how policy based incident response should be performed
  • describe the documentation required for a security incident
  • demonstrate corporate mobile device security

Overview/Description
The chief concern for organizations entering the world of BYOD and mobile device is security. With greater flexibility, the mobile nature of devices, and the ownership issues of BYOD, the potential for security issues has never been greater. This course covers security concepts and risks, and strategies for mitigating those risks in a connected, mobile world. This course is one of a series of courses that cover the objectives for CompTIA Mobility+ (MB0-001).

Target Audience
IT support personnel, mobility architects, network and security administrators, and anyone looking to gain technical skills for managing mobile devices

CompTIA Mobility+ MB0-001: Troubleshooting 1

Course Number:
cs_mobl_a06_it_enus
Lesson Objectives

CompTIA Mobility+ MB0-001: Troubleshooting 1

  • start the course
  • describe the phase in troubleshooting methodology, identifying the problem
  • describe the phase in troubleshooting methodology, establishing a theory of probable cause
  • describe the phase in troubleshooting methodology, testing the theory to determine the cause
  • describe the phase in troubleshooting methodology, establishing a plan of action
  • describe the phase in troubleshooting methodology, implementing a solution or escalating
  • describe the phase in troubleshooting methodology, documenting findings and outcomes
  • describe the process for troubleshooting mobile device battery life issues
  • describe the process for troubleshooting mobile device sync issues
  • describe the process for troubleshooting mobile device power supply problems
  • describe the process for troubleshooting password problems
  • describe the process for troubleshooting mobile device crashes
  • describe the process for troubleshooting problems associated with missing mobile apps
  • describe the process for troubleshooting mobile app configuration issues
  • describe the process for troubleshooting mobile appstore issues
  • describe the process for troubleshooting email issues
  • describe the process for troubleshooting location service issues
  • describe the process for troubleshooting mobile operating system issues, and issues associated with app upgrades
  • describe the process for troubleshooting issues associated with profiles, and their use in authentication and authorization
  • perform mobile device troubleshooting

Overview/Description
Troubleshooting methodology for mobile devices follows well understood best practices and a logical flow, with some amendments to take into account the unique nature of mobile devices. Having a good understanding of troubleshooting principles will make any problem of configuration or operation surmountable. This course covers basic troubleshooting methodology, and how to apply it to mobile devices and applications. This course is one of a series of courses that cover the objectives for CompTIA Mobility+ (MB0-001).

Target Audience
IT support personnel, mobility architects, network and security administrators, and anyone looking to gain technical skills for managing mobile devices

CompTIA Mobility+ MB0-001: Troubleshooting 2

Course Number:
cs_mobl_a07_it_enus
Lesson Objectives

CompTIA Mobility+ MB0-001: Troubleshooting 2

  • start the course
  • describe the process for troubleshooting mobile device network latency issues
  • describe the process for troubleshooting mobile device cellular signal issues
  • describe the process for troubleshooting mobile device roaming issues
  • describe the process for troubleshooting mobile device cellular activation issues
  • describe the process for troubleshooting mobile VPN issues
  • describe the process for troubleshooting mobile certificate issues
  • describe the process for troubleshooting mobile APN issues
  • describe the process for troubleshooting mobile device network saturation issues
  • describe the process for troubleshooting issues associated with failed authentication
  • describe the process for troubleshooting issues associated with misconfiguration
  • describe the process for troubleshooting issues associated with false positives
  • describe the process for troubleshooting issues associated with passwords
  • describe the process for troubleshooting issues associated with content filtering
  • perform mobile connectivity and security troubleshooting

Overview/Description
Two areas that make mobile devices unique are their connectivity capabilities and requirements, and the unique security challenges they pose. This course takes systematic troubleshooting methods and applies them to these two areas of mobile computing to attempt to solve OTA connectivity and security issues. This course is one of a series of courses that cover the objectives for CompTIA Mobility+ (MB0-001).

Target Audience
IT support personnel, mobility architects, network and security administrators, and anyone looking to gain technical skills for managing mobile devices

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