Finance, Human Resources And Administration
Administrative Support: Secrets to Success
Administrative Support: Developing Your Essential Skills
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Administrative Support: Interacting Effectively with Colleagues
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Administrative Support: Projecting a Positive Professional Image
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Administrative Support: Working in Partnership with Your Boss
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Administrative Support: Developing Your Essential Skills
Lesson Objectives
Administrative Support: Developing Your Essential Skills
- sequence records in alphabetical order
- sequence records in numeric order
- identify requirements of effectively planning a business trip
- recognize the main considerations for planning international travel
- sequence the steps in planning and scheduling meetings
- select the steps in recording business meetings
Overview/Description
As an administrative support professional, every task you complete successfully leaves a positive impression of not only yourself but of your manager – and often, of an entire team or department. The ability to support your manager and team effectively and professionally is essential to both your own and your manager's success. After taking this course, you'll be able to master standard administrative support skills that every administrative professional needs to perform on a regular basis. You'll learn about the classification systems used for sorting records, key tasks involved in arranging business travel -- including considerations for international travel, and the steps for planning and scheduling meetings, as well as the key techniques for recording meetings.
As an administrative support professional, every task you complete successfully leaves a positive impression of not only yourself but of your manager – and often, of an entire team or department. The ability to support your manager and team effectively and professionally is essential to both your own and your manager's success. After taking this course, you'll be able to master standard administrative support skills that every administrative professional needs to perform on a regular basis. You'll learn about the classification systems used for sorting records, key tasks involved in arranging business travel -- including considerations for international travel, and the steps for planning and scheduling meetings, as well as the key techniques for recording meetings.
Target Audience
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills or who seek a job in administrative support
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills or who seek a job in administrative support
Administrative Support: Interacting Effectively with Colleagues
Lesson Objectives
Administrative Support: Interacting Effectively with Colleagues
- choose actions that demonstrate how to be a supportive team member
- determine what you need to do before asking for help
- choose aspects involved in requesting help from your coworkers
- identify what you need to do after asking for help
- select key techniques for dealing with criticism
Overview/Description
Regardless of the industry you work in or the boss you have, almost all the tasks you perform daily as an administrative support professional require interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to perform better in your role.In this course, you'll learn skills required of administrative support professionals to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive colleague, including some best practices for doing so. You will also be introduced to techniques to use to ask for help from colleagues in a respectful and proactive way in order to accomplish your goals. Finally, you'll learn techniques to help you deal with criticism, including how to react to and act on it constructively.
Regardless of the industry you work in or the boss you have, almost all the tasks you perform daily as an administrative support professional require interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to perform better in your role.In this course, you'll learn skills required of administrative support professionals to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive colleague, including some best practices for doing so. You will also be introduced to techniques to use to ask for help from colleagues in a respectful and proactive way in order to accomplish your goals. Finally, you'll learn techniques to help you deal with criticism, including how to react to and act on it constructively.
Target Audience
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills or who seek a job in administrative support
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills or who seek a job in administrative support
Administrative Support: Projecting a Positive Professional Image
Lesson Objectives
Administrative Support: Projecting a Positive Professional Image
- recognize the actions you can take to demonstrate your credibility
- recognize the methods by which you can maintain your authenticity
- choose actions to counteract a negative work environment
- identify positive tactics that support and contribute to your boss's objectives
- match actions that demonstrate colloborating and respecting the chain of command to appropriate examples
Overview/Description
There are many skills and competencies you must master as an administrative professional, from organizational skills to technical aptitude. In order to be truly successful, you must also master the ability to gain the trust, respect, and admiration of your boss and colleagues. At the same time, you need to remain true to yourself while expressing yourself to others, making decisions at work, or navigating through office politics.This course introduces best practices for making a good impression as an administrative professional. You'll learn how to project a positive professional image by building credibility. You'll also explore the importance of communicating honestly, respecting others, and having a positive outlook in order to create a positive work environment. Finally, you'll learn how to practice positive office politics to enable you to put your best foot forward in the organization.
There are many skills and competencies you must master as an administrative professional, from organizational skills to technical aptitude. In order to be truly successful, you must also master the ability to gain the trust, respect, and admiration of your boss and colleagues. At the same time, you need to remain true to yourself while expressing yourself to others, making decisions at work, or navigating through office politics.This course introduces best practices for making a good impression as an administrative professional. You'll learn how to project a positive professional image by building credibility. You'll also explore the importance of communicating honestly, respecting others, and having a positive outlook in order to create a positive work environment. Finally, you'll learn how to practice positive office politics to enable you to put your best foot forward in the organization.
Target Audience
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills or who seek a job in administrative support
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills or who seek a job in administrative support
Administrative Support: Working in Partnership with Your Boss
Lesson Objectives
Administrative Support: Working in Partnership with Your Boss
- recognize the key elements for building and maintaining a positive partnership with your boss
- distinguish between different management styles
- select ways of dealing with controllers and open managers
- identify methods of responding to bureaucratic and entrepreneurial managers
- select techniques to successfully avoid or deal with a confrontation with your boss
Overview/Description
As an administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management style of your boss in order to ensure compatibility, dependability, and efficiency as you work toward common goals. Through partnership, you can maximize your relationship with your boss and realize benefits for yourself, as well as for your career. This course explores ways you can build a partnership with your boss. Specifically, it will teach you how to establish and maintain the elements of a true partnership, and shows how you can benefit personally from it. The course also covers approaches for you to deal effectively with different management styles, and techniques you can use to successfully handle confrontations that may occur over the course of your partnership with your boss.
As an administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management style of your boss in order to ensure compatibility, dependability, and efficiency as you work toward common goals. Through partnership, you can maximize your relationship with your boss and realize benefits for yourself, as well as for your career. This course explores ways you can build a partnership with your boss. Specifically, it will teach you how to establish and maintain the elements of a true partnership, and shows how you can benefit personally from it. The course also covers approaches for you to deal effectively with different management styles, and techniques you can use to successfully handle confrontations that may occur over the course of your partnership with your boss.
Target Audience
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills or who seek a job in administrative support
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills or who seek a job in administrative support
