Professional Effectiveness
Dealing with Workplace Conflict
Facing and Resolving Conflict in the Workplace
The Many Approaches to Facing Workplace Conflict

Facing and Resolving Conflict in the Workplace

Course Number:
acm_11_a02_bs_enus
Lesson Objectives

Facing and Resolving Conflict in the Workplace

  • recognize organizational and interpersonal sources of conflict
  • take preventative action when there are obvious signs of potential unhealthy conflict
  • judge when it's appropriate to report a conflict because it has escalated into off-limits behavior
  • recognize appropriate questions to ask when confronted with what seems like a conflict situation
  • sequence actions to take in order to follow the conflict resolution process appropriately
  • recognize techniques to use to bring difficult conflict discussions back on track
  • recognize causes of workplace conflict and strategies for resolving it
  • reflect on what you've learned

Overview/Description
Workplace conflict won't go away on its own; you need a plan to address it. In this course, you'll learn about sources and signs of conflict, a process for resolving it, and ways to get the process back on track if difficulties arise.

Target Audience
Any individual who wants to develop or refresh their skills at recognizing and responding to workplace conflict

The Many Approaches to Facing Workplace Conflict

Course Number:
acm_11_a01_bs_enus
Lesson Objectives

The Many Approaches to Facing Workplace Conflict

  • recognize the role of workplace conflict
  • recognize conflict styles used most often in the workplace
  • adapt your style as needed in response to other conflict styles you encounter
  • choose the most appropriate conflict style for a particular situation
  • recall guidelines for getting into the right mind-set for dealing with difficult conflict partners
  • follow guidelines for dealing with a difficult person in a conflict situation
  • use conflict styles effectively
  • reflect on what you've learned

Overview/Description
When facing conflict at work, you need to adapt to the situation. In this course, you'll learn about conflict styles, when to use them, and when to adapt your style. You'll also learn how to handle conflict with difficult individuals.

Target Audience
Any individual who wants to develop or refresh their skills at recognizing and responding to workplace conflict

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