Professional Effectiveness
Facing Problems and Making Decisions
Choosing and Using the Best Solution
Defining Alternative Solutions to a Problem
Getting to the Root of a Problem

Choosing and Using the Best Solution

Course Number:
apd_15_a03_bs_enus
Lesson Objectives

Choosing and Using the Best Solution

  • recognize criteria that can help you select the best solution to a problem
  • choose the appropriate decision-making style for a situation
  • recall best practices for preparing for the implementation of a solution
  • recognize practices that can help make the implementation of a solution go smoothly
  • recognize the benefits of evaluating and celebrating an implementation
  • recognize how to make a decision and follow through with its implementation

Overview/Description
The time has come to make a final decision. In this course, you'll learn how to make smart decisions based on key criteria and decision-making styles. You'll also learn how to plan, manage, evaluate, and celebrate solution implementation.

Target Audience
Managers, supervisors, team leaders, and other business professionals who want to enhance their ability to solve business problems and make effective personal and organizational decisions

Defining Alternative Solutions to a Problem

Course Number:
apd_15_a02_bs_enus
Lesson Objectives

Defining Alternative Solutions to a Problem

  • identify best practices for defining the ideal state
  • apply best practices for generating alternatives to problems
  • recall the steps for facilitating a group brainstorming session
  • distinguish between various techniques for evaluating alternative solutions
  • avoid common traps in the problem-solving process

Overview/Description
Part of problem solving is creating alternative solutions. In this course, you'll learn how to define ideal states and generate and evaluate problem solutions. You'll also learn how to recognize and avoid common problem-solving pitfalls.

Target Audience
Managers, supervisors, team leaders, and other business professionals who want to enhance their ability to solve business problems and make effective personal and organizational decisions

Getting to the Root of a Problem

Course Number:
apd_15_a01_bs_enus
Lesson Objectives

Getting to the Root of a Problem

  • identify different types of project stakeholders
  • effectively solicit stakeholder input on the impact of a problem by asking questions
  • recognize techniques for gaining trust from project stakeholders
  • match root causes of problems with the organizational level at which they typically occur
  • recognize how to investigate root causes of problems using 5 Whys analysis
  • recall the steps in using a fishbone diagram to investigate the root causes of a problem
  • use appropriate methods to get to the root cause of a problem

Overview/Description
Articulating a problem requires asking the right people the right questions. In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem.

Target Audience
Managers, supervisors, team leaders, and other business professionals who want to enhance their ability to solve business problems and make effective personal and organizational decisions

Close Chat Live