Professional Effectiveness
Polishing Your Professional Edge
Becoming an Accountable Professional
Becoming More Professional through Business Etiquette
Becoming Your Own Best Boss
Developing a Personal Accountability Framework

Becoming an Accountable Professional

Course Number:
pe_05_a01_bs_enus
Lesson Objectives

Becoming an Accountable Professional

  • recognize the intrinsic rewards of being an accountable professional
  • distinguish traits of accountable people
  • identify examples of people taking on responsibility
  • recognize the behaviors of unaccountable people
  • describe how to build accountability within a team
  • identify actions that encourage accountability in others
  • establish clear expectations to promote accountability
  • maintain accountability and professionalism at work

Overview/Description
Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and earns praise or criticism. On another level however, the judgment of an external boss isn't enough to make a job personally fulfilling and rewarding. That's something all employees of an organization decide for themselves. Everyone who works must also answer to an inner boss, a personal, internal voice that provides guidance on whether a job is worth doing and whether it is done well. Accepting personal accountability for your work means your inner boss sets demanding standards and that you're willing to commit to meeting those standards and answer for the results of your work. In this course, you'll learn how to listen to your own inner boss, how to identify your internal standards, how to create a plan to meet those standards, and how to apply your inner boss's guidance to gain more control over your work, your goals, and your future.

Target Audience
Members of business organizations who want to increase their effectiveness at work while exercising more control over their own day-to-day activities and improving their ability to meet long-term personal career goals.

Becoming More Professional through Business Etiquette

Course Number:
pe_05_a03_bs_enus
Lesson Objectives

Becoming More Professional through Business Etiquette

  • identify the key characteristics of business etiquette
  • recall the importance of dressing professionally
  • recognize examples of appropriate workspace presentation
  • recognize how to conduct yourself professionally beyond the office

Overview/Description
Your reputation often precedes you in any work environment. It can define your credibility, impact your career opportunities, and shape your relationships with your colleagues. In this course, you'll learn the basics of how to act professionally and practice proper business etiquette. You'll learn how to project a professional image, both in your appearance and in your workspace décor. Finally, you'll learn how to ensure your personal activities, including your social media presence, don't negatively impact your work reputation.

Target Audience
Members of business organizations who want to increase their effectiveness at work while exercising more control over their own day-to-day activities and improving their ability to meet long-term personal career goals.

Becoming Your Own Best Boss

Course Number:
pe_05_a02_bs_enus
Lesson Objectives

Becoming Your Own Best Boss

  • recognize negative self-talk
  • replace self-defeating talk with the language of self-coaching
  • choose statements that reflect an attitude of job ownership
  • recognize actions that demonstrate initiative
  • sequence the steps in the self-empowerment model
  • choose examples of proper use of the self-empowerment model
  • identify professional strengths and areas for development
  • recognize relevant choices for professional development
  • demonstrate initiative and self-empowerment at work

Overview/Description
Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and performance. This course focuses on attitudes and behaviors that promote self-empowerment. It provides strategies for empowering yourself through self-coaching, approaches for developing an entrepreneurial mind-set, and an opportunity to apply a model for self-empowerment to enhance your performance. Applying these approaches will help you become a self-empowered contributor in your organization.

Target Audience
Members of business organizations who want to increase their effectiveness at work while exercising more control over their own day-to-day activities and improving their ability to meet long-term personal career goals

Developing a Personal Accountability Framework

Course Number:
pe_05_a04_bs_enus
Lesson Objectives

Developing a Personal Accountability Framework

  • recognize an appropriate accountability goal for a given set of priorities, objectives, and passions
  • recognize examples of SMART goals
  • sequence the steps in creating an action plan
  • match different types of activities to their time and energy requirements
  • identify methods of staying focused
  • match energy types to the activities that help recharge them

Overview/Description
Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to your work. In this course, you'll learn about the importance of personal accountability. You'll also learn strategies for developing a personal accountability framework by setting goals, developing an action plan, managing priorities, and staying focused and energized.

Target Audience
Members of business organizations who want to increase their effectiveness at work while exercising more control over their own day-to-day activities and improving their ability to meet long-term personal career goals.

Close Chat Live