CCT Routing and Switching
100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH)
RSTECH: Cisco Equipment, Components, & Port Characteristics
RSTECH: Cisco Memory Functions & Removing Cisco Devices
RSTECH: IOS Commands, Startup-Config, & IOX-XE Modes
RSTECH: Network Responsibilities, Addressing, & Utilities
RSTECH: Networking Hardware, Models, & Technologies
RSTECH: OS Types, IOS Access, & Terminal Emulation
RSTECH: Troubleshooting, Upgrading, Recovering, & Resetting

RSTECH: Cisco Equipment, Components, & Port Characteristics

Course Number:
it_crstechtv_03_enus
Lesson Objectives

RSTECH: Cisco Equipment, Components, & Port Characteristics

  • identify differences in utility between different Nexus switch series
  • identify switches used to support power over ethernet infrastructure needs
  • identify the characteristics of router models used for both central offices and branch offices
  • recognize the differences between switches used to support storage area networking
  • identify differences between different SFP implementations
  • identify different methods used to extend interface functionality in routers
  • recognize the purpose of Small Form Pluggable devices in networking equipment
  • describe the process used to secure remote virtual connection ports used by telnet and ssh
  • identify characteristics that distinguish between router and switch ethernet interfaces
  • identify mechanisms used to allow for aggregating physical switches

Overview/Description

Network field technicians need to look at a Cisco network and recognize what each device does, the physical characteristics of those devices, how they interact with other components on the network, and what to consider before troubleshooting them.

In this course, you'll nail down how to ID networking equipment by function alone and grasp its role in both the context of the operational network and in troubleshooting.

You'll start by categorizing network equipment by function before identifying how they operate in context and how they facilitate troubleshooting. You'll then examine how Cisco devices work with different networking media and the potential requirements for their use. Finally, you'll investigate the physical and functional characteristics of the ports on Cisco devices.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.



Target

Prerequisites: none

RSTECH: Cisco Memory Functions & Removing Cisco Devices

Course Number:
it_crstechtv_04_enus
Lesson Objectives

RSTECH: Cisco Memory Functions & Removing Cisco Devices

  • identify the configuration register values
  • identify the elements stored in ROM
  • know the type of memory that is used to store the startup configuration
  • understand where the Cisco IOS is stored
  • identify types of ports on the Cisco device
  • install hardware components into the Cisco device
  • replace hardware modules on a Cisco device

Overview/Description

The complex expertise of field technicians involves knowing how to differentiating devices with the same functional nature by the diversity of that function. You need to be able to take that information and decide how to troubleshoot - keeping in mind all requirements before carrying out the resolution. In this course, you'll explore the memory-related characteristics of Cisco IOS devices and how to decipher what's involved in device replacement.

You'll start by examining how Cisco IOS devices use different types of memory. You'll then define how to troubleshoot these devices based on their memory type. Next, you'll review what's expected of a field technician. You'll end this course by outlining what you need to think about before device removal and replacement.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.



Target

Prerequisites: none

RSTECH: IOS Commands, Startup-Config, & IOX-XE Modes

Course Number:
it_crstechtv_06_enus
Lesson Objectives

RSTECH: IOS Commands, Startup-Config, & IOX-XE Modes

  • display a list of interfaces on the Cisco devices
  • identify how to get command help
  • view characteristics of an interface
  • backup your Cisco device configuration
  • restore your Cisco device configuration
  • determine how to navigate to an interface in order to apply configuration settings to the interface
  • identify how to navigate to global configuration mode
  • navigate from user exec to priv exec mode

Overview/Description

To practice as a certified Cisco technician, not only do you need to identify problems and solutions theoretically, you also need to be able to implement troubleshooting techniques on Cisco devices. To do this, you need to be confident using the appropriate IOS commands to get a device to do what you want it to do.

In this course, you'll learn how to interact directly with the CLI of a Cisco IOS device by using standard commands and responding to specific prompts. In addition to this, you'll examine how to create, back up, and restore the startup-config of a device, recognizing why this is important for ensuring the device functions in the same way as the device it replaces. Finally, you'll learn to differentiate between the IOS-XE modes and how to identify them on an IOS-XE Cisco device.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.



Target

Prerequisites: none

RSTECH: Network Responsibilities, Addressing, & Utilities

Course Number:
it_crstechtv_02_enus
Lesson Objectives

RSTECH: Network Responsibilities, Addressing, & Utilities

  • Identify reasons for using multiple service providers
  • recognize service demarcation concepts and what they mean for the technician
  • Identify the purpose of a subnet mask
  • Identify the router IP address on the network
  • verify your IP address settings on a Windows system
  • Identify an application used to telnet into a Cisco device
  • Identify the different between TFTP and FTP
  • remotely connect to another Cisco device

Overview/Description

Significantly reduced network performance or an unavailable network has severe consequences for a business's employees and end-users. Prompt and timely troubleshooting ensures that the knock-off effect of a faulty network is kept to a minimum.

To minimize this collateral damage, network technicians need to find out what the fault is, where it is, and how best to rectify it. In this course, you'll gain some of the core skills needed to efficiently and effectively diagnose, repair, and restore networking and system devices.

You'll start by investigating the purpose of service demarcation concepts and how to apply them. Next, you'll examine several network IP addressing protocols and their importance. Lastly, you'll delve into the frequently used standard networking utilities, like Telnet, SSH, TFTP, FTP, and PuTTY.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.



Target

Prerequisites: none

RSTECH: Networking Hardware, Models, & Technologies

Course Number:
it_crstechtv_01_enus
Lesson Objectives

RSTECH: Networking Hardware, Models, & Technologies

  • identify the degree of knowledge and experience associated with Cisco routing and switching technician functions
  • describe differences between small office wireless devices and typical corporate wireless devices when troubleshooting
  • identify basic network hardware while troubleshooting
  • identify visual differences between routing and switching devices on a network when troubleshooting
  • correlate the layers of the OSI model to those of the TCP/IP model
  • describe the flow of network traffic as it relates to the OSI or TCP/IP model
  • identify characteristics of the OSI and TCP/IP models
  • differentiate between different copper cabling standards
  • identify cabling types that are not used for standard networking
  • identify the standards associated with different cabling types

Overview/Description

Troubleshooting networking issues, be it as a technician in the field or in-house, involves identifying the offending hardware and applying the correct theoretical concepts. In this course, you'll learn to identify standard networking devices, systems, concepts, models, and technologies so you can solve client networking and connectivity issues regardless of physical location or setup.

You'll start by exploring the fundamental networking concepts and routing and switching devices outlined in the Cisco RSTECH exam. You'll expand on this to identify standard networking equipment by functionality.

Next, you'll investigate what comprises the vital networking models OSI and TCP/IP. You'll then classify Layer 1 and Layer 2 technologies, distinguishing cabling from standards. At the end of this course, you'll recognize typical connectivity issues and how to configure devices remotely.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.



Target

Prerequisites: none

RSTECH: OS Types, IOS Access, & Terminal Emulation

Course Number:
it_crstechtv_05_enus
Lesson Objectives

RSTECH: OS Types, IOS Access, & Terminal Emulation

  • determine the Cisco operating system running on your device
  • identify commands to view hardware modules installed on the Cisco device
  • identify the different Cisco operating systems
  • determine steps to console into a Cisco device
  • modify the name of the Cisco device
  • assign an IP address to a Cisco switch
  • configure SSH on a Cisco device
  • use the IOS commands to navigate through the different configuration modes

Overview/Description

When delving into a client's networking environment, a field technician needs to suss out each component and their interdependence as efficiently and accurately as possible. In this course, you'll build on your diagnostic skills by exploring Cisco OS types, some popular connection techniques, and two standard network protocols for remote device communication, access, and management.

You'll start by investigating the different Cisco OS types you're likely to encounter daily. You'll then learn how to distinguish them by their primary differentiators. Next, you'll examine how to connect to a Cisco IOS device directly and what's needed to access it. Finally, you'll learn how to use terminal emulation for Cisco IOS device access by employing the network protocols Telnet and SSH.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.



Target

Prerequisites: none

RSTECH: Troubleshooting, Upgrading, Recovering, & Resetting

Course Number:
it_crstechtv_07_enus
Lesson Objectives

RSTECH: Troubleshooting, Upgrading, Recovering, & Resetting

  • troubleshoot communication issues on the network
  • use the appropriate tool to troubleshoot communication
  • configure the Cisco device to boot from an IOS image
  • copy an IOS image from a TFTP server during an upgrade
  • identify the IOS image installed on the device
  • identify the key sequence to start the password recovery procedure
  • modify the configuration register value
  • reset the password on a Cisco device
  • identify hardware components that aid in troubleshooting devices
  • identify the pins used in a T1 loopback plug
  • delete a file from flash memory
  • identify how to load the flash file system
  • view a list of VLANs on the Cisco switch

Overview/Description

In order to take on the responsibility of troubleshooting and recovering Cisco devices, you need to be able to recognize a series of basic IOS troubleshooting commands. As a technician, you will also need to be familiar with using Windows tools to perform basic network troubleshooting tasks.

In this course, you'll learn the basic commands and tools available in Windows 10 that can help you troubleshoot network connectivity. Next, you'll explore the tasks and commands needed to upgrade the Cisco IOS. You'll examine how to perform password recovery on a Cisco device and explore additional miscellaneous tools that you may encounter when you need to troubleshoot or reconfingure a device. Finally, you'll learn how to perform a factory reset on a Cisco IOS device.

This course can be used in preparation for the 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH) exam and to attain the Cisco Certified Technician (CTT) Routing & Switching certification.



Target

Prerequisites: none

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