CompTIA A+ Certification
CompTIA A+ 220-901
CompTIA A+ Exam 220-901: BIOS and Startup
CompTIA A+ Exam 220-901: Broadband Routers
CompTIA A+ Exam 220-901: Connectors and Connections
CompTIA A+ Exam 220-901: CPUs
CompTIA A+ Exam 220-901: Different Computer Form Factors
CompTIA A+ Exam 220-901: Display Devices
CompTIA A+ Exam 220-901: Internet Connections
CompTIA A+ Exam 220-901: Introduction to Networking
CompTIA A+ Exam 220-901: Miscellaneous Tools and Connectors
CompTIA A+ Exam 220-901: Mobile Computing
CompTIA A+ Exam 220-901: Motherboards
CompTIA A+ Exam 220-901: Network Protocols and Cabling
CompTIA A+ Exam 220-901: Peripheral Devices
CompTIA A+ Exam 220-901: Portable Computer Hardware
CompTIA A+ Exam 220-901: Printer Maintenance
CompTIA A+ Exam 220-901: Printers
CompTIA A+ Exam 220-901: RAM
CompTIA A+ Exam 220-901: Storage Solutions
CompTIA A+ Exam 220-901: Troubleshooting Peripheral and Mobile Devices
CompTIA A+ Exam 220-901: Troubleshooting Printers
CompTIA A+ Exam 220-901: Wireless Networking
Mentoring 220-901 CompTIA A+
TestPrep 220-901 CompTIA A+
CompTIA A+ 220-902
CompTIA A+ 220-902: A Practical Approach to Troubleshooting
CompTIA A+ 220-902: Adding Hardware to Windows and Storage Options
CompTIA A+ 220-902: Common Troubleshooting and Security Practices
CompTIA A+ 220-902: Introduction to Mobile Operating Systems
CompTIA A+ 220-902: Introduction to Virtualization and Basic Security Concepts
CompTIA A+ 220-902: Mac OSX Features and an Introduction to Linux
CompTIA A+ 220-902: Monitoring the Windows OS and an Introduction to Other OSs
CompTIA A+ 220-902: Networking with the Windows Operating System
CompTIA A+ 220-902: Safety
CompTIA A+ 220-902: Shell and Terminal Commands for Linux or Mac OSX
CompTIA A+ 220-902: Various Features and Requirements of Microsoft OS
CompTIA A+ 220-902: Windows Applications and Features
CompTIA A+ 220-902: Windows Interaction and Personalization
CompTIA A+ 220-902: Windows Overview and Installation
CompTIA A+ 220-902: Windows Security Features and Management
CompTIA A+ 220-902: Windows Utilities and Management
Mentoring 220-902 CompTIA A+
TestPrep 220-902 CompTIA A+

CompTIA A+ Exam 220-901: BIOS and Startup

Course Number:
cs_apeo_a02_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: BIOS and Startup

  • start the course
  • describe BIOS
  • describe CMOS
  • describe POST
  • describe the need for diagnostics
  • describe the common modification options
  • describe how to monitor temperature and fan speeds
  • describe how to monitor voltage clock and bus speeds
  • describe how to flash the BIOS
  • describe audible POST error codes
  • describe CMOS battery
  • describe POST card
  • describe BIOS UEFI
  • describe general BIOS settings
  • describe controlling the boot sequence
  • describe setting date and time
  • describe SATA operation
  • describe integrated peripherals
  • describe BIOS security
  • describe BIOS performance
  • describe USB configuration
  • describe BIOS TPM and lo-jack
  • describe BIOS general and temperature
  • describe CPU and memory
  • identify BIOS features

Overview/Description
When your computer first starts up, it goes through a complex series of setup and initialization routines. This course will teach you what it's doing and why. The course covers all of the firmware functions in a computer and describes the BIOS setup and security utilities, the POST process, and all of the other built-in configuration options.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Broadband Routers

Course Number:
cs_apeo_a13_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Broadband Routers

  • start the course
  • describe initial installation in broadband routers
  • describe configuration in broadband routers
  • describe VLAN setup in broadband routers
  • describe IPv6 in broadband routers
  • describe DDNS in broadband routers
  • describe WPS in broadband routers
  • describe Wi-Fi security in broadband routers
  • describe security settings in broadband routers
  • describe Wi-Fi beam form in broadband routers
  • describe firewall settings in broadband routers
  • describe storage settings in broadband routers
  • describe port forwarding in broadband routers
  • describe DMZ in broadband routers
  • describe QoS in broadband routers
  • describe management in broadband routers
  • configure port forwarding

Overview/Description
Many small and home offices use a broadband router as both their Internet connection and networking solution. It's important that you're taking full advantage of the options available to get the best possible (and safest possible) use out of that router. This course teaches how to install and configure a broadband router in a small office or home office scenario.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Connectors and Connections

Course Number:
cs_apeo_a06_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Connectors and Connections

  • start the course
  • describe USB
  • describe Thunderbolt
  • describe serial parallel
  • describe VGA
  • describe DVI
  • describe HDMI
  • describe miniHDMI
  • describe eSATA
  • describe audio
  • compare RJ 45 and RJ 11
  • describe Bluetooth
  • describe Infrared
  • describe PATA
  • describe PS 2
  • describe parallel
  • describe the mouse and keyboard
  • describe port adapters
  • identify PC connections

Overview/Description
There are dozens of different ways to connect peripherals into your computer. You need to know which ones can be used for what purposes, and when to use each type of connector, including the benefits and drawbacks of each one. This course introduces you to all of the different types of connectors and cables that can be used for your computer, to plug in all of your peripheral devices.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: CPUs

Course Number:
cs_apeo_a05_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: CPUs

  • start the course
  • describe central processing unit
  • describe CPU sockets
  • describe clock speeds
  • describe overclocking
  • describe multicore
  • describe virtualization
  • describe CPU socket types
  • describe installing the CPU and cooling
  • describe power and electricity
  • describe motherboard power connectors
  • describe voltage and rails
  • describe form factors and power connectors
  • compare form factors and power connectors
  • describe dual voltage
  • describe troubleshooting and replacing power supplies
  • describe how to test AC power
  • compare power strips and surge protectors
  • describe CPU heat pipes
  • describe liquid cooling
  • identify power connectors

Overview/Description
The main brain of the computer is the Central Processing Unit (CPU) but there are many different types of CPUs, and many different factors to take into account when choosing between them. This course will teach the basics of CPUs, how they work, and all of the different factors that you need to take into account to install and configure a CPU in your computer.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Different Computer Form Factors

Course Number:
cs_apeo_a09_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Different Computer Form Factors

  • start the course
  • describe CAD workstation components
  • describe video workstation components
  • describe virtualization workstation servers
  • describe home theater PC
  • describe high-end gaming PC
  • describe a standard thick client
  • describe a thin client
  • describe cycle on/off
  • describe blank screen
  • describe booting
  • describe smoking
  • describe heat noise
  • identify appropriate PC components

Overview/Description
Not every computer looks the same or should use the same basic configuration. You need to be able to configure a computer to fit your specific requirements. Whether that's a workstation, a home theater system, or a high-end gaming computer, this course discusses the different requirements and options available for different types of computers.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Display Devices

Course Number:
cs_apeo_a08_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Display Devices

  • start the course
  • describe light emitting diode
  • compare TN, IPS, and PLS
  • describe organic LED
  • describe the OLED examples
  • describe plasma
  • describe refresh rates
  • describe display resolutions
  • describe an aspect ratio
  • compare the display types
  • describe native resolution
  • describe brightness lumens
  • compare analog and digital
  • describe privacy antiglare solutions
  • describe multiple displays
  • describe the display connectors
  • describe digital visual interface
  • describe LCD screen overlays
  • describe aspect ratios
  • describe troubleshooting resolution
  • describe troubleshooting projectors
  • identify video connectors

Overview/Description
Information in the computer isnít any help to you, unless you can see it. In this course, you will learn about the different display technology available, the configuration options for them, and how to troubleshoot any problems that you might have. This course describes different types of display technology and how to configure and troubleshoot them.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Internet Connections

Course Number:
cs_apeo_a14_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Internet Connections

  • start the course
  • describe cable
  • describe DSL
  • describe dial up
  • describe fiber
  • describe satellite
  • describe ISDN
  • describe cellular
  • describe line of sight
  • describe cable management
  • compare 66 and 110 wiring blocks
  • describe loopback plug
  • describe toner prober
  • describe cable tools
  • describe how to duplicate IP addressing
  • describe wireless LAN troubleshooting
  • describe no connectivity
  • describe limited local connectivity
  • identify the network tools

Overview/Description
Connecting to the Internet is of vital importance in today's world. There are a lot of different ways to do it, and it's important to know which option is the best for your situation. This course discusses the different options for connecting to the Internet, and how to make the best use of them. It also introduces some basic troubleshooting methodology that can be used if your connection isn't fully functional.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Introduction to Networking

Course Number:
cs_apeo_a10_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Introduction to Networking

  • start the course
  • describe the fundamentals of networking
  • describe LANs
  • describe WANs
  • describe MANs
  • describe PANs
  • describe VPNs
  • describe network fundamentals network topologies
  • describe OSI
  • describe OSI layers 1-3
  • describe OSI layers 4-7
  • describe Ethernet
  • describe hubs
  • describe switches
  • describe hub
  • describe bridge
  • describe switch
  • describe router
  • describe multilayer switch
  • describe access points
  • describe modems
  • describe NAS
  • describe firewalls
  • describe VoIP phones
  • identify networking device functions

Overview/Description
In a connected world, being able to get your computer connected is of paramount importance. There are a lot of different types of networks and network devices, and this will give you an overview of all of them. This course will teach you to identify different types of networks and network devices, and learn about basic network functionality.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Miscellaneous Tools and Connectors

Course Number:
cs_apeo_a20_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Miscellaneous Tools and Connectors

  • start the course
  • describe CLI troubleshooting tools
  • describe command line troubleshooting tools
  • describe command line troubleshooting tools continued
  • describe 32-bit vs 64-bit systems
  • describe the disable execute bit
  • describe xD Memory Card
  • describe eMMC
  • describe SSD vs hybrid vs magnetic disks
  • describe Intel CPU sockets 1156, 1366, and 1150
  • describe AMD CPU sockets FM1, FM2, and FM2+
  • describe Thunderbolt to DVI connectors
  • describe HDMI to VGA
  • describe HD15 cable
  • describe composite cable
  • describe USB A to B
  • describe twisted pair cable
  • describe coax cable
  • compare FireWire 400 vs 800

Overview/Description
Computers require several different connectors and converters. There are many different CPU connections and memory cards that might be added to a computer.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Mobile Computing

Course Number:
cs_apeo_a15_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Mobile Computing

  • start the course
  • describe mobile computing
  • describe the mobile computing advantages
  • describe mobile computing disadvantages
  • describe common flavors of mobile devices
  • describe wearable technology
  • describe portable devices
  • describe tethering
  • describe laptop processors
  • describe mobile interfaces
  • describe external component connections
  • compare docking stations and port replicators
  • describe PC cards
  • describe PC card evolution
  • describe PCMCIA types
  • describe flash
  • describe miniPCI and miniPCIe
  • describe laptop power supplies
  • describe battery types
  • describe laptop batteries and replacement
  • describe physical and cable locks
  • describe laptop controls
  • describe laptop function keys
  • identify laptop expansion components

Overview/Description
Mobile devices have flooded the market. It's important to know what the different devices do, how they function, and how you can make best use of them. This course introduces information on portable computers like laptops, and some of the special hardware and considerations that you need to take into account when using them. It also discusses other mobile devices like wearables and mobile phones.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Motherboards

Course Number:
cs_apeo_a01_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Motherboards

  • start the course
  • describe the basic under-the-hood components of a computer
  • describe the exterior and interior components
  • describe primary computing functions
  • describe standard common software
  • describe modern PC repair
  • describe motherboards
  • describe motherboard form factors
  • compare mini-ITX, BTX, and NLX
  • describe chipsets, northbridge, and southbridge
  • describe expansion slots
  • describe industry standard architecture
  • describe peripheral component interconnect
  • describe peripheral component interconnect extended
  • describe peripheral component interconnect express
  • describe mini-PCI
  • describe IRQs & plug-and-play
  • describe how to install on an expansion
  • identify expansion slots

Overview/Description
The inside of a computer can be an intimidating sight. This course will give you an understanding of motherboards and their expansion slots. You will learn about the inner workings of a computer, along with details on the different kinds of motherboards and how you can expand their functionality. This course is one of a series in the Skillsoft learning path that covers the objectives for the CompTIA A+ Certification Exam (220-901). This exam counts toward the CompTIA A+ Certification.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Network Protocols and Cabling

Course Number:
cs_apeo_a11_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Network Protocols and Cabling

  • start the course
  • describe OSI model and protocol
  • describe IPv4 addresses
  • describe fiber connector types
  • compare public and private
  • describe subnet mask
  • describe prefix notation
  • describe TCP/IP UDP and ports-gateways
  • describe APIPA
  • compare TCP and UDP
  • describe CP, IP, UDP, and ports and protocols list
  • describe common protocols
  • describe why to choose IPv6
  • describe how to compress an IPv6 address
  • describe DNS
  • identify protocols and ports
  • describe unshielded and shielded cables
  • compare PVC and plenum
  • describe cable ratings
  • describe EIA TIA 568-A 568-B
  • describe PoE
  • describe coaxial cable
  • describe coaxial RG cables
  • describe RJ-11 jacks
  • describe fiber optic cables
  • describe fiber connector types
  • identify fiber optic connectors

Overview/Description
Computers communicate with each other over a network by using a pre-established set of communications protocols such as TCP/IP. Itís important to understand those protocols, and how IP addresses are assigned within a network. Most networks require cabling, and itís important to understand what cabling options are available, and when to use each type. This course covers network protocols, and goes into detail on setting up an IP addressing scheme using either IPv4 or IPv6. It also describes all of the different network cabling options, along with the cable connectors that interface with them.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Peripheral Devices

Course Number:
cs_apeo_a07_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Peripheral Devices

  • start the course
  • describe touch screen
  • describe scanners and bar code readers
  • describe KVM switch
  • describe a microphone
  • describe biometric devices
  • describe game pads and joysticks
  • describe a digitizer
  • describe a musical instrument digital interface
  • describe digital cameras and webcams
  • describe speakers
  • describe bar code readers
  • describe biometric devices
  • describe motion sensors
  • describe smart card readers and digital cameras
  • describe credit card readers
  • describe TV tuner cards
  • describe drivers
  • identify computer peripherals

Overview/Description
Computers can perform a wide variety of tasks, but often require specialized peripheral devices to make it happen. Learn what peripherals are used for what features, to unlock the full power of your computer. This course covers peripheral devices, describing all of the different hardware that can be connected to your computer, and all of the features and functions they have.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Portable Computer Hardware

Course Number:
cs_apeo_a16_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Portable Computer Hardware

  • start the course
  • describe laptop hardware replacement
  • describe a hard drive replacement
  • describe an optical drive replacement
  • describe SODIMM memory replacement
  • describe the process of memory installation
  • describe wireless card replacement
  • describe the Wi-Fi antenna replacement process
  • describe DC jack replacement
  • describe touchpad replacement
  • describe plastics replacement
  • describe the replacement of speakers
  • describe system board replacement
  • describe CPU replacement
  • describe LCD replacement
  • describe OLED
  • describe plasma
  • describe an inverter
  • describe dual display
  • describe rotatable and removable screens
  • identify general locations for laptop servicing

Overview/Description
Laptops and other portable computers function the same as a desktop computer, but have an entirely different set of requirements when designing and installing components for them. In this course, you will learn about the different types of computer hardware that can go into a portable computer. The course describes computer hardware that is specialized for a portable computer like a laptop.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Printer Maintenance

Course Number:
cs_apeo_a18_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Printer Maintenance

  • start the course
  • describe printer installation
  • describe ink cartridge installation
  • describe aligning and cleaning ink cartridges
  • describe printer preferences
  • describe mobile printing
  • describe print spooler
  • describe printer servicing safety
  • describe laser printer maintenance
  • describe the process of replacing a toner cartridge and an image drum
  • describe how to replace a fuser
  • describe printer maintenance kits
  • describe how to replace paper
  • describe how to clean print devices
  • describe the need for compressed air
  • describe how to clean inkjet printer heads
  • describe the process of impact printer ribbon replacement
  • describe impact print head replacement
  • describe impact paper replacement
  • clear the print spooler

Overview/Description
To keep your printer working smoothly for a long time, you need to make sure that you're taking good care of it. Learn what you can do to keep your printer in good shape. In this course, you will learn about printer installation and maintenance procedures.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Printers

Course Number:
cs_apeo_a17_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Printers

  • start the course
  • describe a laser printer
  • describe the color and font for laser printers
  • describe PDLs for laser printers
  • describe inkjet printer functionality
  • describe the advantages of an inkjet printer
  • describe thermal wax transfer
  • describe direct thermal printers
  • compare local and network printing
  • describe a print server
  • describe a print spooler
  • describe print sharing
  • describe printer drivers
  • describe printer configuration
  • describe other printing options
  • describe virtual printing
  • describe USB printers
  • describe Ethernet-connected printers
  • describe Wi-Fi printing
  • describe other methods of wireless printing
  • identify laser printer components

Overview/Description
There are a lot of different types of printers around these days, and you need to be able to tell them apart. What are the benefits and drawbacks of each type of printer? How should you connect your computer to your printer? This course describes all of the different types of printers, print drivers, and connection options that you can use when installing a new printer.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: RAM

Course Number:
cs_apeo_a03_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: RAM

  • start the course
  • describe the components and configuration
  • describe random access memory
  • describe motherboard support for memory modules
  • describe RAM
  • describe DDR
  • compare DDR2, 3 and 4
  • describe the RAM chart
  • Install DDR2/3/4 RAM
  • describe RDRAM
  • describe ECC RAM
  • compare single sided and double sided
  • describe multichannel memory
  • describe parity RAM
  • describe how to troubleshoot memory
  • identify RAM types

Overview/Description
RAM is an important part of the computer, but can also be very confusing. There are a lot of different types of RAM, and you need to make sure you have the right one for your needs. This course will help you understand the differences between each one. It will introduce you to the function of RAM, and the wide array and different types of RAM that are available.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Storage Solutions

Course Number:
cs_apeo_a04_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Storage Solutions

  • start the course
  • describe hard disk drive connections
  • describe storage concepts and devices
  • describe external storage connections
  • describe PATA
  • describe SATA
  • describe SCSI
  • describe internal storage connections
  • describe HDD components and characteristics
  • describe PATA configurations and speeds
  • describe a CD
  • describe a DVD
  • describe Blu-Ray
  • describe SATA configurations
  • describe SCSI configurations
  • compare memory cards and solid state
  • describe RAID 0, 1, and 5
  • describe RAID 10
  • describe other RAID options
  • describe hot swappable drives
  • describe hard drive symptoms
  • describe hard drive tools
  • describe the Chkdsk utility
  • describe disk defragmenting
  • identify RAID levels

Overview/Description
Every computer requires some sort of storage device. In this course, you will learn about the different storage options and how they work, and be introduced to the storage solutions for your computer. The course goes into detail regarding different types of hard drives and optical drives, as well as different options for how you can manage your storage.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Troubleshooting Peripheral and Mobile Devices

Course Number:
cs_apeo_a21_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Troubleshooting Peripheral and Mobile Devices

  • start the course
  • describe troubleshooting speakers
  • describe no Bluetooth connectivity
  • describe why the GPS is not functioning
  • troubleshooting External Monitors and Touchscreens
  • describe NAT vs DNAT
  • describe common TCP/IP ports
  • describe static vs dynamic IP addresses
  • describe unable to decrypt e-mail
  • describe battery chargers for mobile devices
  • describe physically protecting mobile devices
  • describe wireless locator
  • describe wireless indicator
  • describe troubleshooting mobile devices
  • describe apps not loading
  • describe extremely short battery life
  • describe swollen battery
  • describe image processing
  • describe troubleshooting image processing
  • describe inkjet printers
  • describe dot matrix printers

Overview/Description
Computer peripherals and mobile devices have a lot in common when troubleshooting these devices. Knowing how these devices should work and identifying common problems is part of maintenance.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Troubleshooting Printers

Course Number:
cs_apeo_a19_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Troubleshooting Printers

  • start the course
  • describe the tips for troubleshooting for printers
  • describe a paper jam
  • describe how to combat a print quality problem
  • describe driver compatibility
  • describe error codes
  • describe firmware updates
  • compare display and output
  • describe calibrating and cleaning
  • describe why to print a test page
  • describe troubleshooting printing quality
  • implement troubleshooting printing quality
  • compare printing quality issues
  • describe printing quality issues
  • solve printing issues

Overview/Description
Printers have a lot of moving parts, quite literally. Make sure you understand the inner workings of your printer, and how to fix any problems that you might encounter. This course describes basic troubleshooting for printers, introducing some common issues that you might run into, and how to solve them.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ Exam 220-901: Wireless Networking

Course Number:
cs_apeo_a12_it_enus
Lesson Objectives

CompTIA A+ Exam 220-901: Wireless Networking

  • start the course
  • describe WLAN
  • describe repeaters
  • describe wireless bridges
  • describe ad hoc mode
  • describe 802.11 standards
  • describe 802.11a
  • describe wireless LAN security
  • describe wireless encryption
  • describe site survey
  • describe DHCP
  • describe NAT
  • describe WPS
  • describe QoS
  • describe universal plug and play
  • configure a WLAN

Overview/Description
Wireless networks are much more versatile than wired networks if you're in an environment where running wires might be difficult. But they also can be slower and less secure than a wired network. So it's important to know when to use a wireless network, and how to set it up properly. This course discusses the benefits of wireless networks and how to mitigate some of the related drawbacks.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

Mentoring 220-901 CompTIA A+

Lesson Objectives

Mentoring 220-901 CompTIA A+

  • Hardware
  • Networking
  • Mobile Devices
  • Hardware & Network Troubleshooting

Overview/Description
Skillsoft Mentors are available to help students with their studies for exam 220-901 CompTIA A+. You can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

Target Audience
Individuals who are studying the associated Skillsoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.

TestPrep 220-901 CompTIA A+

Course Number:
cs_apeo_a01_tp_enus
Lesson Objectives

TestPrep 220-901 CompTIA A+

  • >

Overview/Description
To test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test.

Target Audience
Individuals seeking practice in a structured testing environment, covering the skills and competencies being measured by the vendor certification exam.

Prerequisites: none

CompTIA A+ 220-902: A Practical Approach to Troubleshooting

Course Number:
cs_apen_a14_it_enus
Lesson Objectives

CompTIA A+ 220-902: A Practical Approach to Troubleshooting

  • start the course
  • describe troubleshooting PC OS problems
  • describe the importance of troubleshooting PC OS problems
  • implement troubleshooting PC OS problems
  • describe the symptoms and tools for troubleshooting
  • configure troubleshooting PC OS problems
  • describe troubleshooting tools for PC OS problems
  • describe troubleshooting PC OS security issues
  • implement troubleshooting PC OS security issues
  • describe the importance of troubleshooting PC OS security issues
  • describe the importance of recognizing PC security issues
  • describe troubleshooting dim display, intermittent wireless, no wireless connectivity, and no Bluetooth connectivity
  • describe how to troubleshoot when you cannot broadcast to external monitor, touch screen is nonresponsive, and apps are not loading
  • describe troubleshooting slow performance, inability to decrypt e-mail, and short battery life
  • describe troubleshooting overheating, frozen system, no sound from speakers, inaccurate touch screen response, and system lockout
  • describe troubleshooting signal drop, weak signal, power drain, and slow data speeds
  • describe troubleshooting unintended Wi-Fi connection, unintended Bluetooth pairing, and leaked personal files and data
  • describe troubleshooting data transmission over limit and unauthorized account access
  • describe troubleshooting unauthorized root access, location tracking, and camera and microphone activation, and high-resource utilization
  • implement troubleshooting a PC OS

Overview/Description
There is a practical approach to troubleshooting PC, security, mobile OS, and application issues. Starting with the actual symptom, different tools and scenarios are explored to resolve the issue. In this course, you will learn about troubleshooting PCs, security, mobile OSs, and applications, along with the steps, tools, and solutions you can use to fix them.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Adding Hardware to Windows and Storage Options

Course Number:
cs_apen_a05_it_enus
Lesson Objectives

CompTIA A+ 220-902: Adding Hardware to Windows and Storage Options

  • start the course
  • describe hardware support in Windows
  • describe a Windows driver
  • describe where Windows drivers live
  • describe driver signing
  • describe installing Windows drivers
  • describe Plug and Play
  • describe why driver installation is easy
  • describe how to configure devices in Windows
  • describe device manager
  • describe managing device drivers in Windows 7
  • describe managing device drivers in Windows 8
  • describe printers
  • describe storage options in Windows
  • compare SSD, Platter, and SAN
  • describe a partition
  • describe a file system
  • compare MBR and GPT
  • describe Storage Spaces
  • describe mirroring and parity in storage
  • implement device manager

Overview/Description
This course will cover the installation process of hardware and the accompanying software that is needed to integrate the hardware into the Windows operating system, as well as a breakdown of storage options available within the Windows operating system. In this course, you will learn about the installation of hardware, such as printers and hard disk drives, into the operating system including its drivers. You will also learn about managing the device from the Windows operating system, and storage options.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Common Troubleshooting and Security Practices

Course Number:
cs_apen_a13_it_enus
Lesson Objectives

CompTIA A+ 220-902: Common Troubleshooting and Security Practices

  • start the course
  • describe data destruction and disposal method
  • describe securing SOHO wireless network
  • describe system checklist
  • describe how to check for common issues
  • describe troubleshooting
  • describe backup
  • describe task manager
  • describe computer management console
  • describe blue screen errors
  • describe device failure
  • describe boot errors
  • describe how to physically secure computers
  • describe how to install service packs
  • describe why to use malware prevention
  • describe how to quarantine infected systems
  • implement using task manager

Overview/Description
This course covers troubleshooting and security principles along with security practices commonly implemented within an IT infrastructure. In addition, you'll explore software and physical security, data destruction and disposal, as well as wireless network security. Finally, the course will cover an introduction to the troubleshooting methodology.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Introduction to Mobile Operating Systems

Course Number:
cs_apen_a10_it_enus
Lesson Objectives

CompTIA A+ 220-902: Introduction to Mobile Operating Systems

  • start the course
  • describe comparing Mobile OS
  • describe mobile elements including the GUI, screen orientation, and SDK
  • describe GPS and geotracking, Wi-Fi calling, and mobile payment service
  • describe emergency notifications
  • describe installing and configuring wireless data networks
  • describe wireless data
  • describe how to install and configure Bluetooth
  • describe Bluetooth
  • describe mobile e-mails
  • describe e-mail
  • describe mobile synchronization
  • describe mobile synchronization methods
  • describe personal safety
  • describe electrical power issues
  • describe applying proper controls
  • implement applying proper controls
  • describe addressing prohibited content and activities
  • describe licensing issues
  • describe professional communication
  • describe dealing with customers
  • describe communication best practices
  • describe identifying the problem
  • describe establishing a theory of probable cause
  • describe testing the theory to determine cause
  • describe documenting findings, actions, and outcomes
  • describe SOHO setup
  • configure mobile OS wireless

Overview/Description
This course covers an introduction to mobile operating systems. In this course, you will explore a basic overview of mobile operating systems including some of the features, technologies, and troubleshooting methods associated with them.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Introduction to Virtualization and Basic Security Concepts

Course Number:
cs_apen_a11_it_enus
Lesson Objectives

CompTIA A+ 220-902: Introduction to Virtualization and Basic Security Concepts

  • start the course
  • describe the purposes of virtual machines
  • describe resource requirements
  • describe client side virtualization
  • describe the security requirements
  • describe the network requirements
  • describe hypervisor
  • describe SaaS
  • describe IaaS
  • compare private, public, and hybrid
  • describe rapid elasticity
  • describe basic cloud concepts
  • describe resource pooling
  • implement basic cloud concepts
  • describe malware
  • describe how to prevent malware
  • describe phishing and pharming
  • describe social engineering
  • describe brute-force and dictionary attacks
  • describe violation of security best practices
  • describe physical security
  • describe the importance of physical security
  • describe digital security
  • describe common security principles
  • describe user awareness and education
  • identify the hypervisor

Overview/Description
Two of the most popular and required disciplines in IT are virtualization and security. In this course, you will explore some very basic terms and concepts of virtualization that provide a cursory understanding of a virtual environment. You will also learn about common terms, threats, and mitigation against those threats during an overview IT security.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Mac OSX Features and an Introduction to Linux

Course Number:
cs_apen_a08_it_enus
Lesson Objectives

CompTIA A+ 220-902: Mac OSX Features and an Introduction to Linux

  • start the course
  • describe keychain
  • describe Spotlight
  • describe how to use Spotlight
  • describe Boot Camp
  • describe screen sharing
  • describe remote disc
  • describe Mac tools
  • describe time machine
  • describe cloud
  • describe Linux
  • describe Linux distributions
  • describe the Linux GUI
  • describe Ubuntu launcher
  • describe snapshot
  • describe apt-get
  • describe POSIX
  • describe similar file systems
  • describe low number viruses per OS
  • describe OS best practices
  • implement use of apt-get

Overview/Description
There are various features of the Mac OSX operating system imperative to the administration of that OS. In this course, you'll learn about the Linux OS and the similarities between Mac OSX and Linux. You will also learn about some of the features available within the Mac OSX operating system as well as dive into the Linux operating system landscape and some of the features that are available within. Finally, you will learn some of the similarities between these two OSs and the common best practices.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Monitoring the Windows OS and an Introduction to Other OSs

Course Number:
cs_apen_a07_it_enus
Lesson Objectives

CompTIA A+ 220-902: Monitoring the Windows OS and an Introduction to Other OSs

  • start the course
  • describe why to monitor Windows
  • describe event logs
  • describe how to optimize performance
  • describe system properties
  • describe ReadyBoost
  • describe storage optimization
  • describe automatic maintenance
  • describe backup
  • describe file history
  • describe the three important questions
  • describe Windows boot environment
  • describe Windows recovery tools
  • describe how to use Windows recovery tools
  • describe the other operating systems
  • describe MAC OSX
  • describe OSX Intel California landmarks
  • describe Apple products
  • describe the finder
  • describe how to use the finder
  • describe dock
  • describe how to use a dock
  • describe force quit
  • describe how to force quit
  • describe gestures
  • describe mission control
  • troubleshoot a frozen application in Mac OSX

Overview/Description
This course provides an introduction to monitoring the Windows operating system, optimizing performance, as well as data backup and recovery. Additionally, you will be introduced to other operating systems such as Linux and Mac OSX, and you'll learn about some of the basics of Mac OSX.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Networking with the Windows Operating System

Course Number:
cs_apen_a06_it_enus
Lesson Objectives

CompTIA A+ 220-902: Networking with the Windows Operating System

  • start the course
  • describe Windows as a networking OS
  • describe Windows device membership
  • describe Home vs. Work vs. Public network settings
  • compare workgroup and domain setup
  • describe Windows network components
  • describe network access technologies
  • describe how to configure adapters
  • describe how to configure wireless networking
  • describe virtual private networking in Windows
  • describe how to set up a VPN connection in Windows
  • describe TCP/IP stack in Windows
  • configure IPv4 or IPv6 addresses
  • describe the anatomy of an IP address
  • describe how a subnet mask works
  • describe how IP addresses are assigned
  • compare DHCP, APPA, and Static
  • describe the types of IPv4 addresses
  • describe troubleshooting IPv4 addresses
  • describe network installation
  • describe the types of IPv6 addresses
  • describe how DNS works
  • describe sharing in Windows
  • describe OneDrive
  • describe embedded systems
  • describe network security appliances
  • configure Windows networking

Overview/Description
This course will explore the different methods and procedures required to join a Windows operating system to an existing network, modify an existing configuration, and troubleshoot issues that may arise with networking from an OS perspective. You will learn about the basic information required to understand joining a Windows operating system to an existing network, modify network settings as needed, and troubleshooting any issues that may arise with the network connection.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Safety

Course Number:
cs_apen_a15_it_enus
Lesson Objectives

CompTIA A+ 220-902: Safety

  • start the course
  • describe material safety data sheets
  • explain power surges
  • describe cable management
  • describe safety copyrights
  • describe how not to work on inverters
  • describe electrostatic discharge
  • work with electrical components
  • lookup MSDS sheets online
  • safely dispose of chemicals and batteries
  • work with power supplies
  • lift heavy equipment
  • use a fire extinguisher
  • prevent ESD
  • not to work on CRT monitors
  • work with diskpart
  • describe fire extinguisher classes

Overview/Description
This course covers safety procedures when working with electronic components and power supplies.

Target Audience
This path is intended for anyone who wishes to enter the IT professional field, and requires entry-level training to get them started with a career in technical support.

CompTIA A+ 220-902: Shell and Terminal Commands for Linux or Mac OSX

Course Number:
cs_apen_a09_it_enus
Lesson Objectives

CompTIA A+ 220-902: Shell and Terminal Commands for Linux or Mac OSX

  • start the course
  • describe shell and terminal
  • describe terminal
  • describe ls
  • describe grep
  • describe cd
  • describe shutdown
  • describe pwd
  • describe passwd
  • describe mv
  • describe cp
  • describe rm
  • describe chmod
  • describe using chmod
  • describe chown
  • describe using chown
  • describe ifconfig
  • describe ps
  • describe sudo
  • describe using sudo
  • describe man
  • describe vi
  • describe dd
  • implement using terminal/shell commands

Overview/Description
This course will explore many of the commands used within Linux and Mac OSX to administer those operating systems at an advanced level. You will learn about the shell and terminal commands as well as several other commands that will be explored at a detailed functional level.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Various Features and Requirements of Microsoft OS

Course Number:
cs_apen_a16_it_enus
Lesson Objectives

CompTIA A+ 220-902: Various Features and Requirements of Microsoft OS

  • start the course
  • describe Microsoft Windows shadow copy
  • describe Microsoft Windows gadgets and sidebar
  • describe Microsoft Windows XP mode
  • describe PXE, NetBoot, and NFS
  • describe partition management
  • describe the Microsoft Windows upgrade advisor
  • describe Microsoft Windows system tools
  • describe Microsoft Windows print and authentication servers
  • describe mobile device network connectivity
  • describe tailgating
  • describe zero day attacks
  • describe common security prevention methods
  • describe content filtering and parental controls
  • describe WPS
  • describe Microsoft Windows REGSRV32
  • describe iTunes/iCloud/Apple Configurator
  • describe Google Sync
  • describe personal identifiable information
  • describe environmental impacts
  • describe proper printer toner handling

Overview/Description
This course compares and contrast various features and requirements of Microsoft Operating Systems including remote booting and editing the operating system.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization

CompTIA A+ 220-902: Windows Applications and Features

Course Number:
cs_apen_a04_it_enus
Lesson Objectives

CompTIA A+ 220-902: Windows Applications and Features

  • start the course
  • describe a Windows application
  • describe apps services
  • describe the Task Manager in Windows 7 and 8
  • describe a modern app
  • describe the Windows 8 Store interface
  • describe the Windows Store
  • describe OneDrive
  • implement accessing OneDrive Windows 8 and 8.1
  • describe Internet Explorer
  • describe Control Panel utilities
  • describe Internet options
  • implement Control Panel utilities
  • describe the importance of Control Panel utilities
  • describe Windows features
  • describe troubleshooting applications
  • describe common compatibility issues
  • implement accessing OneDrive

Overview/Description
This course will explore Windows applications and how to manage, troubleshoot, and install them into the operating system. In this course, you will learn about application management, troubleshooting, and installation in the Windows operating system.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Windows Interaction and Personalization

Course Number:
cs_apen_a02_it_enus
Lesson Objectives

CompTIA A+ 220-902: Windows Interaction and Personalization

  • start the course
  • describe why Windows requires user accounts
  • compare the types of user profiles
  • describe the user profile components
  • describe the multiple ways to interact
  • describe what is new In Windows 8 UI
  • describe what is new In Windows 10 UI
  • describe how to personalize Windows
  • describe sound
  • describe display settings
  • describe Windows Explorer
  • describe Windows special folders
  • describe the customization options of Windows 7
  • implement adjusting the display settings

Overview/Description
This course covers information related to interaction and personalization of a Windows operating system. In this course, you will learn the basics of User Accounts and Profiles. You will also learn about many of the ways to interact with Windows and personalize settings within the OS.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Windows Overview and Installation

Course Number:
cs_apen_a01_it_enus
Lesson Objectives

CompTIA A+ 220-902: Windows Overview and Installation

  • start the course
  • describe an operating system
  • describe the Windows timeline
  • describe Windows XP
  • describe Windows Vista
  • describe Windows 7
  • describe Windows 8 and 8.1
  • describe the future of Windows
  • describe the install considerations
  • describe the hardware requirements
  • describe file system types and formatting
  • describe formatting
  • describe install targets
  • describe the install scenarios
  • describe internal disk boot methods
  • describe install sources
  • describe WIM file format
  • describe WinPE
  • describe repair and recovery partitions
  • describe Setup.exe
  • describe native VHD boot
  • describe how to configure to boot to VHDX
  • describe WDS
  • describe Windows 8 upgrade paths
  • describe Windows 7 Upgrade Paths
  • describe USMT
  • implement choosing the correct disk format

Overview/Description
This course explores the different Windows Operating systems and the processes use to install them. In this course, you will learn at a high level about the different versions of Windows. You will also learn about installation processes that are available for Windows. This course is one of a series in the Skillsoft learning path that covers the objectives for the Cisco exam CompTIA A+ exam (220-902). This exam counts toward the CompTIA A+ certification.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Windows Security Features and Management

Course Number:
cs_apen_a12_it_enus
Lesson Objectives

CompTIA A+ 220-902: Windows Security Features and Management

  • start the course
  • describe Windows 10 security
  • compare types of user accounts
  • describe user rights and permissions
  • describe account management
  • describe group policies
  • describe UAC
  • describe how EFS works
  • describe how to configure UAC
  • describe data protection
  • describe how NTFS inheritance works
  • compare copy and move
  • describe security log
  • describe NTFS auditing
  • describe the encrypted file system
  • describe how to configure EFS
  • describe BitLocker
  • describe BitLocker key protectors
  • describe BitLocker To Go
  • compare BitLocker and EFS
  • describe threat resistance in Windows
  • describe threat resistance technologies
  • describe secure and trusted boot
  • describe password best practices
  • describe account management
  • describe securing mobile devices
  • describe authentication
  • implement adjusting UAC

Overview/Description
There are a number of security features provided by the Windows OS. In this course, you will explore the features provided by the Windows OS for the purpose of maintaining security of data resources, how to implement them, and how to manage those features.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam or deploying a technology that may be new to their organization.

CompTIA A+ 220-902: Windows Utilities and Management

Course Number:
cs_apen_a03_it_enus
Lesson Objectives

CompTIA A+ 220-902: Windows Utilities and Management

  • start the course
  • describe CMD and PowerShell
  • describe addition command line tools
  • describe command line privileges
  • describe command line tools
  • describe command lines
  • describe command tools
  • describe SFC
  • describe how to access Windows remotely
  • describe remote management firewall rules
  • describe remote assistance
  • describe Windows components
  • describe the Registry
  • describe the control panel
  • implement exploring the control panel of Windows 7 and 8
  • describe the MMC
  • describe MMC in Windows 7
  • describe the local security policy
  • describe local security policy in Windows 7
  • describe power management
  • configure power options
  • describe the power options in Windows 7
  • describe system features and tools
  • describe features and tools
  • implement system features and tools
  • describe DXDiag
  • implement command line tools

Overview/Description
This course will explore the information needed to execute Windows tools and utilities to effectively manage a Windows environment. In this course, you will learn about the use of the command line, Registry control panel and many other system tools used to manage a Windows operating system.

Target Audience
This course is aimed at entry level IT professionals of less than one year of experience, and may also be useful as a review for veteran professionals who are attempting the CompTIA A+ exam, or deploying a technology that may be new to their organization.

Mentoring 220-902 CompTIA A+

Lesson Objectives

Mentoring 220-902 CompTIA A+

  • Windows Operating Systems
  • Other Operating Systems & Technologies
  • Security
  • Software Troubleshooting
  • Operational Procedures

Overview/Description
Skillsoft Mentors are available to help students with their studies for exam 220-902 CompTIA A+. You can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

Target Audience
Individuals who are studying the associated Skillsoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.

TestPrep 220-902 CompTIA A+

Course Number:
cs_apen_a01_tp_enus
Lesson Objectives

TestPrep 220-902 CompTIA A+

  • >

Overview/Description
To test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test.

Target Audience
Individuals seeking practice in a structured testing environment, covering the skills and competencies being measured by the vendor certification exam.

Prerequisites: none

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