CompTIA A+ Certification
CompTIA A+ 220-1001
CompTIA A+ 220-1001: Accessories and Mobile Device Synchronization
CompTIA A+ 220-1001: Basic Cable Types
CompTIA A+ 220-1001: Cloud Computing
CompTIA A+ 220-1001: Common Devices
CompTIA A+ 220-1001: Configuring a Wired/Wireless Network
CompTIA A+ 220-1001: Connectors
CompTIA A+ 220-1001: Custom PC configuration
CompTIA A+ 220-1001: Implementing Network Concepts
CompTIA A+ 220-1001: Installing Hardware and Display Components
CompTIA A+ 220-1001: Laptops Features and Mobile Device Types
CompTIA A+ 220-1001: Mobile Device Network Connectivity and Application Support
CompTIA A+ 220-1001: Network Hosts
CompTIA A+ 220-1001: Network Types
CompTIA A+ 220-1001: Networking
CompTIA A+ 220-1001: Networking Tools
CompTIA A+ 220-1001: Power Supplies
CompTIA A+ 220-1001: Printers
CompTIA A+ 220-1001: Random Access Memory
CompTIA A+ 220-1001: Resolving Problems
CompTIA A+ 220-1001: SOHO Devices
CompTIA A+ 220-1001: Storage Solutions
CompTIA A+ 220-1001: TCP and UDP ports
CompTIA A+ 220-1001: Troubleshooting
CompTIA A+ 220-1001: Troubleshooting Printers
CompTIA A+ 220-1001: Virtualization
CompTIA A+ 220-1001: Wireless Networking Protocols
CompTIA A+ 220-1001: Working with Motherboards, CPUs, & Add-On Cards
CompTIA A+ 220-1001: Working with Peripheral Devices
Mentoring 220-1001 CompTIA A+
TestPrep 220-1001 CompTIA A+
CompTIA A+ 220-1002
CompTIA A+ 220-1002: Application Installation, Networking, & Tools
CompTIA A+ 220-1002: Comparing Common Operating Systems
CompTIA A+ 220-1002: Critical Security Concepts
CompTIA A+ 220-1002: Microsoft Command Line Tools
CompTIA A+ 220-1002: Microsoft Operating System Installation & Upgrade
CompTIA A+ 220-1002: MS Operating System Administrative Tools
CompTIA A+ 220-1002: Operational Procedures Best Practices
CompTIA A+ 220-1002: Security Fundamentals
CompTIA A+ 220-1002: Software Troubleshooting
CompTIA A+ 220-1002: System Utilities
CompTIA A+ 220-1002: Windows Control Panel Utilities
Mentoring 220-1002 CompTIA A+

CompTIA A+ 220-1001: Accessories and Mobile Device Synchronization

Course Number:
it_cscoao_03_04_enus
Lesson Objectives

CompTIA A+ 220-1001: Accessories and Mobile Device Synchronization

  • describe the different types of wired connections such as microUSB, lightning, tethering, and proprietary vendor-specific ports
  • list wireless connections such as NFC, Bluetooth, and IR
  • describe the purpose of a hotspot connection
  • list different accessories such as headsets, speakers, game pads, battery packs, and waterproofing
  • list different types of card readers like credit card and SD card, as well as different types of memory
  • describe the different types of synchronization methods such as cloud, desktop, and automobile
  • list types of data to synchronize
  • describe the purpose of mutual authentication for multiple services (SSO)
  • outline software requirements to install an application on a PC
  • list the different connection types used to enable synchronization
  • synchronize mobile data

Overview/Description

Mobile devices have flooded the market. Discover the various mobile connection types available, as well as best practices for synchronizing data.



Target

Prerequisites: none

CompTIA A+ 220-1001: Basic Cable Types

Course Number:
it_cscoao_13_enus
Lesson Objectives

CompTIA A+ 220-1001: Basic Cable Types

  • differentiate between Ethernet cable types such as Cat5, Cat5e, Cat6, Plenum, and 568A/B
  • differentiate between shielded twisted pair and unshielded twisted pair
  • describe the benefits of fiber cabling
  • list the benefits and limitations of coaxial cable
  • list speed and transmission limitations for different network cables
  • describe different video cables such as VGA, HDMI, Mini HDMI, DisplayPort, DVI, and DVI-D/DVI-I
  • recognize when to use Lightning cables
  • recognize when to use Thunderbolt cables
  • differentiate between USB, USB-C, USB2.0, USB3.0
  • describe serial peripheral cables
  • differentiate between SATA, IDE, and SCSI hard drive cables
  • differentiate between adapters such as DVI to HDMI, USB to Ethernet, and DVI to VGA
  • work with network cables

Overview/Description

Examine the most common cable types and adapters you'll likely encounter when working with computers and mobile devices, including network, video, multipurpose, peripheral, and hard drive cables.



Target

Prerequisites: none

CompTIA A+ 220-1001: Cloud Computing

Course Number:
it_cscoao_24_enus
Lesson Objectives

CompTIA A+ 220-1001: Cloud Computing

  • describe features of the IaaS
  • list features of SaaS
  • list features of PaaS
  • differentiate between public, private, hybrid, and community
  • describe the differences between internal and external sharing
  • describe rapid elasticity
  • list the benefits of on-demand computing
  • recognize the benefits of resource pooling
  • list considerations when using a measured service
  • describe benefits of using a metered service
  • list benefits of using off-site cloud-based e-mail
  • recognize the benefits of using cloud file storage services
  • describe when to use cloud-based applications
  • describe the types of virtual desktops and their purposes
  • identify technology characteristics of IaaS, SaaS, and PaaS cloud services, define rapid elasticity, and identify the benefits of cloud file storage services

Overview/Description

Explore cloud computing concepts such as cloud model types, resource sharing, measure service, and virtual desktops.



Target

Prerequisites: none

CompTIA A+ 220-1001: Common Devices

Course Number:
it_cscoao_20_enus
Lesson Objectives

CompTIA A+ 220-1001: Common Devices

  • install and configure thin clients on a desktop computer
  • install and configure thick clients on a desktop computer
  • set up desktop accounts and settings
  • configure laptop touchpad settings
  • configure laptop touchscreen configuration settings
  • install and configure laptop apps
  • perform synchronization between laptops
  • set up accounts on a laptop
  • configure wireless settings on a laptop
  • configure a laptop

Overview/Description

Explore common configuration tasks for laptops and desktop computers such as  installing thin or thick clients, configuring touchpads and touchscreens, app installation, and wireless settings.



Target

Prerequisites: none

CompTIA A+ 220-1001: Configuring a Wired/Wireless Network

Course Number:
it_cscoao_07_enus
Lesson Objectives

CompTIA A+ 220-1001: Configuring a Wired/Wireless Network

  • configure basic router and switch functionality
  • configure access point settings
  • perform basic IP addressing
  • perform basic NIC configuration
  • configure end user devices
  • configure IoT devices
  • differentiate between cable and DSL modems
  • perform basic firewall configurations
  • configure QoS settings
  • perform basic wireless configurations
  • configure a wireless network

Overview/Description

Depending on environment requirements, a wired or wireless solution may work best. Explore how to install and configure each solution and examine IP address, NIC, and IoT configuration.



Target

Prerequisites: none

CompTIA A+ 220-1001: Connectors

Course Number:
it_cscoao_14_enus
Lesson Objectives

CompTIA A+ 220-1001: Connectors

  • differentiate between RJ-11 and RJ-45 connectors
  • describe RS-232 connectors
  • describe when to use BNC connectors
  • differentiate between RG-6 and RG-59 connectors
  • list the available USB connectors including micro, mini, and USB-C
  • describe when to use DB-9 connectors
  • list the benefits of using Lightning connectors
  • describe when to use SCSI connectors
  • identify eSATA connectors
  • describe when to use Molex connectors
  • work with connectors

Overview/Description

Computers require several different connectors and converters. Explore the most common connector types such as RJ-45, USB, and Lightning.



Target

Prerequisites: none

CompTIA A+ 220-1001: Custom PC configuration

Course Number:
it_cscoao_21_enus
Lesson Objectives

CompTIA A+ 220-1001: Custom PC configuration

  • describe the requirements of a graphic design workstation such as processor, video, and RAM
  • describe the requirements of an audio/video editing workstation including video, had, and dual monitors
  • recognize requirements of a virtualized workstation such as RAM and CPU
  • list features of a gaming PC such as processor, video, sound, and cooling
  • recognize features of a thick client such as applications and operating system requirements
  • describe features of a thin client such as basic applications and network connectivity
  • describe features and capabilities of the Home Server PC including media streaming, file sharing, gigabit NICs, and RAID
  • customize computer system configuration

Overview/Description

This course examines the different requirements and options available for various types of computers, including workstations, home theater systems, and high-end gaming computers.



Target

Prerequisites: none

CompTIA A+ 220-1001: Implementing Network Concepts

Course Number:
it_cscoao_10_enus
Lesson Objectives

CompTIA A+ 220-1001: Implementing Network Concepts

  • list IP addressing features such as static, dynamic, APIPA, and link local
  • describe the benefits of DNS
  • describe the features of DHCP including reservations
  • list features of IPv4
  • list features of IPv6
  • describe the purpose of the subnet mask
  • describe the purpose of the default gateway
  • recognize when to use VPNs
  • provide examples of when to implement VLANs
  • list the benefits of using NAT
  • configure networking settings and components

Overview/Description

IP addresses are numbers assigned to network-equipped devices that are part of a TCP/IP-based network. Explore the basics of IP addressing and networking concepts like DNS, DHCP, and NAT.



Target

Prerequisites: none

CompTIA A+ 220-1001: Installing Hardware and Display Components

Course Number:
it_cscoao_01_05_enus
Lesson Objectives

CompTIA A+ 220-1001: Installing Hardware and Display Components

  • differentiate between SSD, Hybrid, and Magnetic hard drive types
  • install laptop memory
  • install common input devices such as keyboards, smart card readers, touchpads, and optical drives
  • differentiate between wireless cards, Bluetooth modules, cellular cards, and mini PCIe
  • install common output devices such as speakers and display
  • install or replace common system components such as memory, video cards, batteries, frames, CPU, system boards, and DC jacks
  • differentiate between LCD and OLED
  • install Wi-Fi antenna connectors
  • install webcams and microphones
  • install inverters
  • install digitizers and touchscreens
  • replace laptop hardware components

Overview/Description

Over time, laptop hardware and display components may break or need upgrading. Explore the best practices to follow when installing and configuring laptop hardware and components. This course can be used as part of the preparation for the 220-1001: CompTIA A+ (Core 1) certification exam. 



Target

Prerequisites: none

CompTIA A+ 220-1001: Laptops Features and Mobile Device Types

Course Number:
it_cscoao_02_04_enus
Lesson Objectives

CompTIA A+ 220-1001: Laptops Features and Mobile Device Types

  • describe how to use special function keys
  • list the benefits of using a docking station
  • describe when to use a port replicator
  • list the benefits of physical laptop locks and cable locks
  • describe the benefits of rotating and removable screens
  • describe the characteristics of a tablet
  • list features of a smartphone
  • differentiate between different wearable technologies such as smart watches, fitness monitors, and VR/AR headsets
  • describe the purpose of E-readers
  • list the capabilities of a GPS device
  • work with mobile devices

Overview/Description

Explore various laptop features, such as special function keys, docking stations, and removable screens. In addition, this course covers mobile device types such as tablets and wearable technology.



Target

Prerequisites: none

CompTIA A+ 220-1001: Mobile Device Network Connectivity and Application Support

Course Number:
it_cscoao_04_05_enus
Lesson Objectives

CompTIA A+ 220-1001: Mobile Device Network Connectivity and Application Support

  • describe how wireless and cellular data networks work
  • enable, pair, find, and test Bluetooth connectivity
  • differentiate between POP3 and IMAP
  • describe port and SSL settings, as well as S/MIME
  • differentiate between iCloud, Google, Exchange Online, and Yahoo
  • differentiate between PRI, PRL, and baseband updates
  • describe the purpose of radio firmware
  • differentiate between IMEI and IMSI
  • describe the benefits of using VPN
  • implement mobile network connectivity

Overview/Description

Examine mobile device network connectivity options such as wireless, cellular, and Bluetooth, as well as application support for commercial e-mail and VPN.



Target

Prerequisites: none

CompTIA A+ 220-1001: Network Hosts

Course Number:
it_cscoao_09_enus
Lesson Objectives

CompTIA A+ 220-1001: Network Hosts

  • describe the role of web servers
  • describe the benefits of using file servers
  • describe the purpose of print servers
  • list the benefits of DHCP
  • describe how DNS servers work
  • list the benefits of using a proxy server
  • describe the role of mail servers
  • describe when to use authentication servers
  • summarize the purpose of the syslog
  • describe the benefits of internet appliances such as UTM, IDS, IPS, and End-point management server
  • describe when to use legacy/embedded systems
  • work with servers

Overview/Description

Explore the various services that servers can provide to ease administration and service clients.



Target

Prerequisites: none

CompTIA A+ 220-1001: Network Types

Course Number:
it_cscoao_11_enus
Lesson Objectives

CompTIA A+ 220-1001: Network Types

  • describe the features of LANs
  • summarize the benefits of WANs
  • recognize the benefits of using PANs
  • describe the features of MANs
  • list the features of wireless mesh networks
  • describe the features of cable Internet connections
  • list the features of DSL Internet connections
  • recognize the benefits of using fiber Internet connections
  • describe features and limitations of dial-up and satellite Internet connections
  • list the benefits of using ISDN Internet connections
  • recognize when to use line-of-sight Internet service
  • describe features of cellular such as mobile devices, hotspots, and tethering
  • configure Internet connections

Overview/Description

There are numerous methods available to connect devices and businesses together using networking technologies and the Internet. Explore common network and Internet connection types.



Target

Prerequisites: none

CompTIA A+ 220-1001: Networking

Course Number:
it_cscoao_06_enus
Lesson Objectives

CompTIA A+ 220-1001: Networking

  • differentiate between hubs and bridges
  • describe when to use a switch
  • list the benefits of implementing a router
  • differentiate between access points, repeaters, and extenders
  • describe the purpose of network controllers
  • differentiate between cable and DSL modems
  • describe the purpose of patch panels
  • list the benefits of PoE
  • list the benefits of ethernet over power
  • list the benefits of firewalls
  • describe how cloud-based network controllers work
  • work with networking devices

Overview/Description

Explore networking fundamentals, including TCP and UDP, and common networking hardware devices.



Target

Prerequisites: none

CompTIA A+ 220-1001: Networking Tools

Course Number:
it_cscoao_12_enus
Lesson Objectives

CompTIA A+ 220-1001: Networking Tools

  • recognize when to use a crimper
  • use a cable stripper
  • use a multimeter
  • recognize when to use a tone generator and probe
  • use a cable tester
  • test physical ports using a loopback plug
  • use a punch down tool
  • use a Wi-Fi analyzer
  • use common networking tools

Overview/Description

Explore the numerous networking tools available to help identify, diagnose, and resolve problems and issues occurring on a computer network.



Target

Prerequisites: none

CompTIA A+ 220-1001: Power Supplies

Course Number:
it_cscoao_19_enus
Lesson Objectives

CompTIA A+ 220-1001: Power Supplies

  • differentiate between 115v and 220v
  • differentiate between 5.5v vs 12v
  • recognize a 24-pin motherboard adapter
  • identify wattage ratings
  • determine the number and type of devices to be powered
  • work with power supplies

Overview/Description

This course covers computer power system basics, including amps, volts, power sizing, and power supply options.



Target

Prerequisites: none

CompTIA A+ 220-1001: Printers

Course Number:
it_cscoao_23_enus
Lesson Objectives

CompTIA A+ 220-1001: Printers

  • list components of a laser printer such as imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers, separate pads, and duplexing assembly
  • describe the laser printer imaging process - processing, charging, exposing, developing, transferring, fusing, and cleaning
  • describe routine maintenance tasks such as toner replacement, maintenance kit application, calibration, and cleaning
  • list components of an inkjet printer including ink cartridge, print head, roller, feeder, duplexing assembly, carriage, and belt
  • describe how to calibrate and maintain an inkjet printer, including tasks such as cleaning heads, replacing cartridges, and clearing jams
  • list components of a thermal printer including the feed assembly, heating element, and special thermal paper
  • describe thermal printer maintenance tasks such as replacing paper, cleaning heating elements, and removing debris
  • list components of impact printers such as print head, ribbon, tractor feed, and impact paper
  • describe impact printer maintenance tasks such as replacing ribbons, replacing print heads, replacing paper
  • differentiate between virtual print options such as print to file, print to PDF, print to XPS, and print to image
  • list the components of a 3D printer such as plastic filaments
  • identify printer types

Overview/Description

Explore all types of printers such as laser printers, inkjet printers, thermal printers, impact printers, virtual printers, 3D printers, and also print drivers, and connection options that can be used when installing a new printer.



Target

Prerequisites: none

CompTIA A+ 220-1001: Random Access Memory

Course Number:
it_cscoao_15_enus
Lesson Objectives

CompTIA A+ 220-1001: Random Access Memory

  • describe SODIMM RAM
  • work with SDRAM
  • recognize when to use DDR2 RAM
  • recognize when to use DDR3 RAM
  • describe DDR4 RAM
  • describe single channel RAM
  • describe dual channel RAM
  • describe triple channel RAM
  • recognize when to use ECC RAM
  • differentiate between parity and non-parity RAM types
  • install different types of RAM

Overview/Description

Explore the differences between the many available types of RAM so you are able to choose the right one for your needs.



Target

Prerequisites: none

CompTIA A+ 220-1001: Resolving Problems

Course Number:
it_cscoao_26_enus
Lesson Objectives

CompTIA A+ 220-1001: Resolving Problems

  • recognize and consider corporate policies, procedures, and impacts before implementing changes
  • perform steps such as questioning the user and inquiring about environmental and infrastructure changes
  • conduct external or internal research based on symptoms
  • determine the next steps to resolve problem
  • establish a plan of action to resolve the problem and implement the solution
  • verify full system functionality and, if applicable, implement preventive measures
  • document findings, actions, and outcomes
  • identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts

Overview/Description

Examine the six step troubleshooting methodology used to resolve problems with computer systems.



Target

Prerequisites: none

CompTIA A+ 220-1001: SOHO Devices

Course Number:
it_cscoao_22_enus
Lesson Objectives

CompTIA A+ 220-1001: SOHO Devices

  • use appropriate drivers for a given operating system including duplex, collate, orientation, and quality
  • configure wired device sharing including USB, serial, and Ethernet
  • configure wireless device sharing including Bluetooth, 802.11, and infrastructure vs. ad hoc
  • describe the purpose of integrated print servers
  • describe the benefits of cloud and remote printing
  • share local/networked devices via operating system settings such as TCP, Bonjour, and AirPrint
  • describe data privacy concerns such as authentication and hard drive caching
  • work with SOHO devices

Overview/Description

There are numerous small office/home office (SOHO) multifunction devices available on the market. Explore these devices, including the different settings and configuration methods.



Target

Prerequisites: none

CompTIA A+ 220-1001: Storage Solutions

Course Number:
it_cscoao_16_enus
Lesson Objectives

CompTIA A+ 220-1001: Storage Solutions

  • recognize when to use a CD
  • differentiate between DVD and other storage types
  • recognize when to use a Blu-ray disc
  • list the features of solid-state drives
  • describe features of magnetic drives
  • differentiate between 2.5 and 3.5 inch drives
  • list the benefits of hybrid drives
  • list the features of flash drives
  • describe when to use hot swappable drives
  • differentiate between RAID 0,1, 5, and 10
  • recognize storage solutions

Overview/Description

Every computer requires a storage device. Explore the different storage options and how they work and discover various types of storage solutions for your computer.



Target

Prerequisites: none

CompTIA A+ 220-1001: TCP and UDP ports

Course Number:
it_cscoao_05_enus
Lesson Objectives

CompTIA A+ 220-1001: TCP and UDP ports

  • differentiate between TCP and UDP
  • describe ports 21, 22, and 23
  • describe ports 25, 110, and 143
  • describe ports 80 and 443
  • describe ports 53 and 67/68
  • describe port 3389
  • describe ports 137 and 139
  • describe port 445
  • describe port 427
  • describe port 548
  • describe port 389
  • describe port 161/162
  • work with well-known ports

Overview/Description

Explore common TCP and UDP ports, protocols, and their purpose.



Target

Prerequisites: none

CompTIA A+ 220-1001: Troubleshooting

Course Number:
it_cscoao_27_enus
Lesson Objectives

CompTIA A+ 220-1001: Troubleshooting

  • troubleshoot issues such as post beeps codes, BIOS time settings, and booting to an incorrect device
  • resolve issues relating to power such as overheating, no power, smoke, and a burning smell
  • troubleshoot common hard drive issues such as read/write, slow performance, loud clicking noise, failure to book, drive not recognized, and OS not found
  • investigate RAID issues such as RAID not working, RAID no longer working, and failure conditions
  • describe S.M.A.R.T error technology
  • describe issues that could cause video or display issues such as overheat shutdown, dead pixels, artifacts, color patterns, dim image, flickering, distortion, burin, and oversized images
  • resolve issues with display, batteries, power, indicator lights, connectivity, touchscreen, performance, and GPS
  • describe the process of disassembling and re-assembling a laptop
  • describe common wired and wireless network problems such as limited connectivity, and unavailable resources such as the Internet, printers, e-mail, IP conflict, transfer speeds, and SSID not found
  • troubleshoot beep codes and booting to an incorrect device, troubleshoot hard drive issues, and resolve issues relating to display, batteries, power, indicator lights, connectivity, and overheating

Overview/Description

Computer peripherals and mobile devices have similar troubleshooting workflows. Knowing how these devices should work and identifying common problems is part of maintenance and important when preparing for exam 220-1001.



Target

Prerequisites: none

CompTIA A+ 220-1001: Troubleshooting Printers

Course Number:
it_cscoao_28_enus
Lesson Objectives

CompTIA A+ 220-1001: Troubleshooting Printers

  • describe the tips for troubleshooting for printers
  • describe how to troubleshoot a paper jam
  • describe how to combat a print quality problem
  • describe driver compatibility and related considerations when troubleshooting printers
  • describe common printer error codes and how to troubleshoot them
  • describe firmware updates and why they are required
  • compare screen display and printer output
  • calibrate and clean printers
  • describe why to print a test page
  • describe common print quality issues
  • troubleshoot print quality
  • establish printer connectivity
  • resolve additional print quality issues
  • describe troubleshooting tips, printer error codes, firmware updates, printer calibration, printer test pages, and how to troubleshoot print quality

Overview/Description

Printers have a lot of moving parts. Explore basic troubleshooting for printers, including common issues that typically arise and how to solve them, in preparation for the 220-1001 exam.



Target

Prerequisites: none

CompTIA A+ 220-1001: Virtualization

Course Number:
it_cscoao_25_enus
Lesson Objectives

CompTIA A+ 220-1001: Virtualization

  • provide an overview of virtualization
  • describe the purpose of virtual machines
  • configure a virtual machine
  • recognize virtual machine resource requirements
  • list emulator requirements
  • list security requirements
  • list network requirements
  • describe the purpose of the hypervisor
  • describe virtual machines and their requirements and configure virtualization

Overview/Description

Explore the basics of virtualization, including how it allows for the creation of virtual resources such as operating systems, servers, and storage solutions.



Target

Prerequisites: none

CompTIA A+ 220-1001: Wireless Networking Protocols

Course Number:
it_cscoao_08_enus
Lesson Objectives

CompTIA A+ 220-1001: Wireless Networking Protocols

  • describe features of 802.11a
  • list features of 802.11b
  • differentiate between 802.11g and other 802.11 standards
  • describe 802.11n features
  • list 802.11ac features
  • differentiate between 2.4 and 5 GHz frequencies
  • list the benefits of wireless channels 1-11
  • list the features of Bluetooth
  • describe features of NFC and RFID
  • describe features of Zigbee and Z-Wave
  • differentiate between 3G, 4G, 5G, and LTE
  • configure wireless networking protocols

Overview/Description

Wireless networks are much more versatile than wired networks if you’re in an environment where running wires might be difficult. Explore the most efficient wireless networking protocols to use given a scenario.



Target

Prerequisites: none

CompTIA A+ 220-1001: Working with Motherboards, CPUs, & Add-On Cards

Course Number:
it_cscoao_17_enus
Lesson Objectives

CompTIA A+ 220-1001: Working with Motherboards, CPUs, & Add-On Cards

  • differentiate between the ATX, MATX, ITX and MITX motherboard form factors
  • differentiate between PCI, PCIe, riser card, socket, SATA, IDE, front panel, and internal USB connectors
  • list BIOS/UEFI settings such as boot options, firmware, and interface configurations
  • describe the importance of BIOS security, including passwords and drive encryption
  • recognize the importance of CMOS batteries
  • differentiate between single core and multicore CPUs
  • list CPU features such as virtual technology, hyper threading, speeds, overclocking, and integrated GPU
  • differentiate between AMD and Intel
  • list different cooling mechanisms such as fans, heat sink, liquid, and thermal paste
  • recognize different expansion cards such as video, sound, NIC, USB, and eSATA
  • work with CPUs

Overview/Description

Discover the basics of CPUs, motherboards, and add-on cards, as well as the various factors that need to be considered to install and configure them in your computer.



Target

Prerequisites: none

CompTIA A+ 220-1001: Working with Peripheral Devices

Course Number:
it_cscoao_18_enus
Lesson Objectives

CompTIA A+ 220-1001: Working with Peripheral Devices

  • describe the various printer options available
  • list features of flatbed and barcode scanners
  • recognize the various monitors options
  • describe VR peripherals such as headsets
  • recognize when to use external optical drives
  • describe the importance of mice and keyboards
  • list the benefits of touchpads and signature pads
  • recognize game controllers
  • list the benefits of having computer cameras and webcams
  • describe the purpose of microphones and speakers
  • describe features of projectors such as lumens and brightness
  • list external storage drive options
  • identify the benefits of KVMs
  • differentiate between magnetic and chip readers
  • list features of NFC
  • recognize when to use smart card readers
  • identify computer peripherals

Overview/Description

This course covers peripheral devices. Also included is information on the various types’ hardware that can be connected to your computer. Features and functions of each of the types of hardware are also covered.



Target

Prerequisites: none

Mentoring 220-1001 CompTIA A+

Course Number:
mnt2201001
Lesson Objectives

Mentoring 220-1001 CompTIA A+

  • Mobile Devices
  • Networking
  • Hardware
  • Virtualization and Cloud Computing
  • Hardware and Network Troubleshooting

Overview/Description
Skillsoft Mentors are available to help students with their studies for exam 220-1001 CompTIA A+. You can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

Target Audience
Individuals who are studying the associated Skillsoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.

TestPrep 220-1001 CompTIA A+

Course Number:
ep_cscoao_a01_tp_enus
Objectives:

Overview/Description
To test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test.

Target Audience
Individuals seeking practice in a structured testing environment, covering the skills and competencies being measured by the vendor certification exam.

Prerequisites: none

CompTIA A+: Application Installation, Networking, & Tools

Course Number:
it_cscoat_06_enus
Lesson Objectives

CompTIA A+: Application Installation, Networking, & Tools

  • configure the correct folder/file access to support application installation and validate security to minimize impact to devices and the network
  • configure Windows Firewall
  • configure IP addresses in Windows
  • list differences in network connection types, requirements, and security
  • explain why and when you would use Homegroup, Workgroup, and Domain setup
  • manage and configure shares, mapped drives, and printers
  • manage and configure remote connectivity, including proxy settings, Remote Desktop Connection, and Remote Assistance
  • implement best practices for disk maintenance, patch management, driver/firmware updates, and antivirus/anti-malware updates
  • use and configure MAC/Linux client tools
  • manage client features
  • use basic Linux commands
  • demonstrate an understanding of the Client Tools

Overview/Description

Examine the configuration requirements and considerations for application rollouts, networking security, and remote connections, including the use of Windows Control Panel tools and Linux commands.



Target

Prerequisites: none

CompTIA A+ 220-1002: Comparing Common Operating Systems

Course Number:
it_cscoat_01_enus
Lesson Objectives

CompTIA A+ 220-1002: Comparing Common Operating Systems

  • differentiate between 32-bit and 64-bit processing
  • differentiate between operating system vendors
  • understand the differences between the major smartphone and tablet operating system vendors
  • describe update limitations and compatibility concerns for vendor-specific operating systems
  • explain the differences between versions of Microsoft operating systems
  • determine appropriate editions of Windows client based on customer profiles
  • configure desktop styles and user interfaces
  • choose the appropriate boot configuration based on needs
  • choose appropriate types of installation methods based on deployment needs
  • implement network and image-based deployments
  • recover a failed installation
  • compare common Operating System architectures, installation sources, and targets

Overview/Description

Explore the various client-side operating systems and their installation processes.



Target

Prerequisites: none

CompTIA A+ 220-1002: Critical Security Concepts

Course Number:
it_cscoat_08_enus
Lesson Objectives

CompTIA A+ 220-1002: Critical Security Concepts

  • defend against social engineering threats
  • maximize your defenses against the most common threats of today
  • leverage the built-in users and groups to simplify account management
  • manage file operations
  • manage file servers
  • manage user authentication
  • secure drives with full volume data encryption
  • deploy and manage user-based file encryption
  • implement strong password policies
  • administer user accounts
  • administer basic Active Directory functions
  • implement additional account management best practices
  • secure a home office network
  • demonstrate your grasp of these critical security concepts

Overview/Description

Continue exploring the fundamentals of security and delve into the world of Active Directory administration, user management, and file and disk encryption.



Target

Prerequisites: none

CompTIA A+ 220-1002: Microsoft Command Line Tools

Course Number:
it_cscoat_03_enus
Lesson Objectives

CompTIA A+ 220-1002: Microsoft Command Line Tools

  • use the dir, cd, and chdir commands to navigate the file system
  • use ipconfig, ping, tracert, netstat, and nslookup for network diagnostics
  • use shutdown, sfc, chkdsk, diskpart, taskkill, and format for process management, disk maintenance, and configuration
  • use the command line GPO tools gpupdate and gpresult
  • use dism to mount, service, and unmount windows image files
  • use copy, xcopy, and robocopy for scripting automated solutions to file copy needs
  • utilize the net use command to create and delete mapped drives
  • utilize the net user command to create and delete user accounts
  • use native Windows GUI tool Services.msc for systems management
  • use native Windows GUI tools Notepad, Explorer, and Windows Update for systems management
  • use native Windows GUI tool Regedit for systems management
  • demonstrate your proficiency with Windows utilities

Overview/Description

Examine common Windows management utilities in both the command line and GUI to navigate the file system, perform network diagnostics, manage disks, and maintain systems - all necessary skills for the A+ 220-1002 exam.



Target

Prerequisites: none

CompTIA A+ 220-1002: Microsoft Operating System Installation & Upgrade

Course Number:
it_cscoat_02_enus
Lesson Objectives

CompTIA A+ 220-1002: Microsoft Operating System Installation & Upgrade

  • configure partitions and volumes, create redundant disk arrays, and convert disks
  • configure disk formatting and distinguish between file system types and their use
  • stage and configure alternate third-party drivers to load when necessary
  • differentiate between the Workgroup and Domain setup and when each is appropriate
  • configure settings including time, date, region, and language
  • perform driver management including installation, update, and removal
  • implement automated OS and software updates for Windows, MAC, and Linux
  • use the factory recovery partition to reset a Windows installation
  • format the system volume (boot drive)
  • enumerate the prerequisites for any Windows install and identify which hardware compatibility tool to use for each OS compatibility
  • explain how Microsoft's application compatibility toolset has evolved since AppCompat
  • identify and mitigate OS compatibility/upgrade issues, before they become a problem
  • assess upgrade readiness by demonstrating knowledge of installation requirements, partition types, and upgrade tools

Overview/Description

Learn important Windows installation and upgrade considerations including drive partitioning, disk formatting, function of the system volume, and critical skills to ensure your installations are a success.



Target

Prerequisites: none

CompTIA A+ 220-1002: MS Operating System Administrative Tools

Course Number:
it_cscoat_04_enus
Lesson Objectives

CompTIA A+ 220-1002: MS Operating System Administrative Tools

  • use Computer Management and a custom MMC to manage the local machine
  • describe the uses of Performance Monitor and Task Scheduler
  • identify the role of ODBC Data Sources and Component Services
  • use Services.msc to manage Windows services
  • use Print Management to configure and manage printers
  • define and configure a Local Security Policy
  • describe and use Windows Memory Diagnostics
  • configure Windows Defender Firewall with Advanced Security
  • use Event Viewer
  • use Local Users and Groups for user account management
  • use MSConfig (System Configuration) to diagnose and manage issues related to the startup selection, boot options, services, startup, and tools
  • use Task Manager to diagnose and manage issues using the Applications, Processes, Performance, Networking, and Users tabs
  • use Disk Management to verify and configure drive status, mounting, disk initialization, drive letters assignment, drive storage spaces, and extend/split/shrink partitions
  • demonstrate your knowledge with Windows Administrative Tools

Overview/Description

Examine how to use Windows Administrative Tools to navigate available options, and to perform memory diagnostics, disk management, and system maintenance - necessary skills for the A+ 220-1002 exam.



Target

Prerequisites: none

CompTIA A+ 220-1002: Operational Procedures Best Practices

Course Number:
it_cscoat_10_enus
Lesson Objectives

CompTIA A+ 220-1002: Operational Procedures Best Practices

  • create network topology diagrams, incident documentation, regulatory and compliance policies, and acceptable use policies
  • implement password policies
  • use documented business processes to document change management, use a change board, and include a backout plan
  • implement backup and recovery, backup testing, UPSs, and surge protectors, and evaluate cloud storage and local storage of backups
  • implement safety protocols for equipment grounding, toxic waste handling, personal safety, and environmental concerns
  • use MSDS documentation for handling and disposal
  • standardize incident response and the documentation process
  • manage licensing and privacy compliance for regulated data
  • demonstrate proper communication techniques and professionalism
  • demonstrate an understanding of the basics of scripting
  • differentiate between and identify the basics of remote access technologies
  • configure BranchCache
  • demonstrate an understanding of operational procedures

Overview/Description

Examine the safety standards and best practices that have kept many operators from causing harm to their systems. Also examine standards for documentation maintenance and remote access technologies as you prepare for exam 220-1002.



Target

Prerequisites: none

CompTIA A+ 220-1002: Security Fundamentals

Course Number:
it_cscoat_07_enus
Lesson Objectives

CompTIA A+ 220-1002: Security Fundamentals

  • implement traditional physical security measures
  • implement authentication devices
  • manage Active Directory
  • design software-based security solutions
  • secure authentication processes
  • manage general security mechanisms
  • implement appropriate wireless security
  • design appropriate wireless authentication
  • implement and manage malware solutions
  • define security best practices, common tools, and implementation methods
  • secure physical resources when they reach end of life
  • secure physical resources before they are put to a new purpose
  • manage mobile device security
  • demonstrate an understanding of security fundamentals

Overview/Description

Examine the core security principles and technologies required to protect employees, networks, and intellectual properties from the emergent threats of the 21st century Internet.



Target

Prerequisites: none

CompTIA A+: Software Troubleshooting

Course Number:
it_cscoat_09_enus
Lesson Objectives

CompTIA A+: Software Troubleshooting

  • implement the five step system checklist and the six step process for analyzing symptoms
  • identify and troubleshoot critical OS issues
  • troubleshoot Windows OS issues by recognizing common symptoms and applying common solutions to some of the most pervasive errors
  • troubleshoot security issues by recognizing common symptoms and applying common solutions to some of the most pervasive security risks
  • troubleshoot specific security issues with quick diagnosis and remediation
  • implement the seven step process to remediate infected systems
  • remediate mobile OS and application issues
  • secure mobile devices suffering common mobile os security issues
  • demonstrate an understanding of the steps in the troubleshooting process and a familiarity with the tools and solutions

Overview/Description

Discover troubleshooting tools and strategies that you can use regardless of platform as you prepare for exam 220-1002.



Target

Prerequisites: none

CompTIA A+ 220-1002: System Utilities

Course Number:
it_cscoat_11_enus
Lesson Objectives

CompTIA A+ 220-1002: System Utilities

  • Configure Credential Manager settings
  • Navigate the Programs and Features options
  • Determine when to use HomeGroups
  • Configure Windows Sound, Devices and Printers settings
  • Use the Bitlocker feature
  • Perform Network and Sharing Center configurations
  • Navigate Device Manager
  • Describe the function of Sync Center
  • Configure Windows system utilities

Overview/Description

Explore critical system utilities, such as Credential Manager, Bitlocker, Device Manager, and Sync Center.



Target

Prerequisites: none

CompTIA A+ 220-1002: Windows Control Panel Utilities

Course Number:
it_cscoat_05_enus
Lesson Objectives

CompTIA A+ 220-1002: Windows Control Panel Utilities

  • configure Windows Internet Options including settings found on the General, Security, Privacy, Content, Connections, Programs, and Advanced tabs
  • configure Windows Display options and display settings including resolution, color depth, and refresh rate
  • use Folder Options to configure View hidden files, Hide extensions, General options, and View options
  • configure Advanced System settings including Performance (virtual memory), Remote settings, and System protection
  • configure Windows Firewall settings
  • describe Power Options including Hibernate, Power plans, Sleep, Suspend, and Standby
  • demonstrate your understanding of Windows Control Panel utilities

Overview/Description

The Windows Control Panel is a central location for accessing and configuring various system features and components. Explore some of the critical Control Panel utilities covered on the CompTIA A+ 220-1002 exam.



Target

Prerequisites: none

Mentoring 220-1002 CompTIA A+

Course Number:
mnt2201002
Lesson Objectives

Mentoring 220-1002 CompTIA A+

  • Operating Systems
  • Security
  • Software Troubleshooting
  • Operational Procedures

Overview/Description
Skillsoft Mentors are available to help students with their studies for exam 220-1002 CompTIA A+. You can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

Target Audience
Individuals who are studying the associated Skillsoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.

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