Business Strategy And Operations
Business Continuity Planning
Assessing Your Organization's Risks
Becoming a Successful Collaborator
Business Continuity Programs
Cisco Webex Meetings: Organizing & Hosting Meetings
Cisco Webex Teams: Using the Collaboration Tools
Establishing Effective Virtual Teams
Facing Virtual Team Challenges
Forging Ahead with Perseverance and Resilience
Google Hangouts Meet: Using Hangouts Meet on the Web
Join.me for Windows: Organizing, Hosting & Joining Meetings
LogMeIn GoToMeeting: Organizing & Hosting Meetings
Managing in a Crisis
Microsoft Teams: Communicating via the App
Responding Effectively to Risks
Skype for Business 2016: Getting Started

Assessing Your Organization's Risks

Course Number:
ast_01_a04_bs_enus
Lesson Objectives

Assessing Your Organization's Risks

  • identify the key concepts in assessing risks
  • distinguish between common techniques to assess opportunities and those to assess threats
  • recognize techniques to assess both opportunities and threats together
  • identify questions to ask when performing an assessment of opportunities
  • recall the steps in assigning rankings during a threat assessment
  • sequence the steps to take in calculating the RPN and prioritizing risks
  • recognize methods for performing a risk assessment

Overview/Description
Risk is a fact of life for businesses and as a manager, you must know how to manage it. But before you can do that, you need to assess the risk in order to create a strategy to avoid or mitigate it. In this course, you will learn common techniques to assess risk, including opportunity assessment, and threat assessment using FMEA - failure mode and effects analysis.

Target Audience
Functional managers, professionals, departmental leaders, and all individuals in key roles who want to develop or refine their strategic thinking skills and learn about issues relating to risk and risk management

Becoming a Successful Collaborator

Course Number:
bs_apd31_a01_enus
Lesson Objectives

Becoming a Successful Collaborator

  • apply techniques to be a successful collaborator
  • identify characteristics of collaboration
  • recognize characteristics that help you be a better collaborator
  • recognize characteristics of good team members
  • identify the characteristics of teaming
  • recognize the different work styles of collaborators
  • Knowledge Check: Becoming a Successful Collaborator

Overview/Description

When organizations are recruiting, one of the top skills they look for in a candidate is their ability to collaborate. Today’s hiring managers know that collaboration leads to improved problem-solving, increased productivity and promotes interconnected team members who share expertise and learn from one another. Defining collaboration is tricky because it means different things across industries, departments and roles. In this course you'll learn about the meaning of collaboration, the concept of teaming in collaboration, and best practices for being a good team member and for being a successful collaborator. You'll examine conflict management styles to determine which one is yours, and the impact on your team.



Target

Prerequisites: none

Becoming a Successful Collaborator

Course Number:
bs_apd31_a01_enus
Lesson Objectives

Becoming a Successful Collaborator

  • apply techniques to be a successful collaborator
  • identify characteristics of collaboration
  • recognize characteristics that help you be a better collaborator
  • recognize characteristics of good team members
  • identify the characteristics of teaming
  • recognize the different work styles of collaborators
  • Knowledge Check: Becoming a Successful Collaborator

Overview/Description

When organizations are recruiting, one of the top skills they look for in a candidate is their ability to collaborate. Today’s hiring managers know that collaboration leads to improved problem-solving, increased productivity and promotes interconnected team members who share expertise and learn from one another. Defining collaboration is tricky because it means different things across industries, departments and roles. In this course you'll learn about the meaning of collaboration, the concept of teaming in collaboration, and best practices for being a good team member and for being a successful collaborator. You'll examine conflict management styles to determine which one is yours, and the impact on your team.



Target

Prerequisites: none

Becoming a Successful Collaborator

Course Number:
bs_apd31_a01_enus
Lesson Objectives

Becoming a Successful Collaborator

  • apply techniques to be a successful collaborator
  • identify characteristics of collaboration
  • recognize characteristics that help you be a better collaborator
  • recognize characteristics of good team members
  • identify the characteristics of teaming
  • recognize the different work styles of collaborators
  • Knowledge Check: Becoming a Successful Collaborator

Overview/Description

When organizations are recruiting, one of the top skills they look for in a candidate is their ability to collaborate. Today’s hiring managers know that collaboration leads to improved problem-solving, increased productivity and promotes interconnected team members who share expertise and learn from one another. Defining collaboration is tricky because it means different things across industries, departments and roles. In this course you'll learn about the meaning of collaboration, the concept of teaming in collaboration, and best practices for being a good team member and for being a successful collaborator. You'll examine conflict management styles to determine which one is yours, and the impact on your team.



Target

Prerequisites: none

Business Continuity Programs

Course Number:
bs_cont20_01_enus
Lesson Objectives

Business Continuity Programs

  • Business Continuity Programs

  • Overview/Description

    Whether it is a natural disaster that sweeps through your city, a computer virus that destroys vital electronic information or a pandemic that limits employee mobility, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations through business continuity planning (BCP) when confronted with adverse events such as pandemic, natural disasters, technological failures, human error, and terrorism.



    Target

    Prerequisites: none

    Business Continuity Programs

    Course Number:
    bs_cont20_01_enus
    Lesson Objectives

    Business Continuity Programs

  • Business Continuity Programs

  • Overview/Description

    Whether it is a natural disaster that sweeps through your city, a computer virus that destroys vital electronic information or a pandemic that limits employee mobility, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations through business continuity planning (BCP) when confronted with adverse events such as pandemic, natural disasters, technological failures, human error, and terrorism.



    Target

    Prerequisites: none

    Business Continuity Programs

    Course Number:
    bs_cont20_01_enus
    Lesson Objectives

    Business Continuity Programs

  • Business Continuity Programs

  • Overview/Description

    Whether it is a natural disaster that sweeps through your city, a computer virus that destroys vital electronic information or a pandemic that limits employee mobility, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations through business continuity planning (BCP) when confronted with adverse events such as pandemic, natural disasters, technological failures, human error, and terrorism.



    Target

    Prerequisites: none

    Cisco Webex Meetings: Organizing & Hosting Meetings

    Course Number:
    ds_ciwbmg18_02_enus
    Lesson Objectives

    Cisco Webex Meetings: Organizing & Hosting Meetings

    • Quickly organizing a meeting
    • Using the advanced scheduler to plan a meeting
    • Managing your schedule
    • Creating a meeting template
    • Joining a meeting
    • Creating an instant meeting
    • Discovering the meeting interface
    • Using the instant messenger
    • Managing participants
    • Changing a participant's status
    • Managing the audio & video options
    • Configuring the meeting room
    • Managing your meetings

    Overview/Description

    Meetings organized through Webex Meetings have a host and participants. Discover how to host, configure, and join a meeting, use the chat function, add speech with VoIP or a phone, manage your meeting participants, and organize your schedule.



    Target

    Prerequisites: none

    Cisco Webex Meetings: Organizing & Hosting Meetings

    Course Number:
    ds_ciwbmg18_02_enus
    Lesson Objectives

    Cisco Webex Meetings: Organizing & Hosting Meetings

    • Quickly organizing a meeting
    • Using the advanced scheduler to plan a meeting
    • Managing your schedule
    • Creating a meeting template
    • Joining a meeting
    • Creating an instant meeting
    • Discovering the meeting interface
    • Using the instant messenger
    • Managing participants
    • Changing a participant's status
    • Managing the audio & video options
    • Configuring the meeting room
    • Managing your meetings

    Overview/Description

    Meetings organized through Webex Meetings have a host and participants. Discover how to host, configure, and join a meeting, use the chat function, add speech with VoIP or a phone, manage your meeting participants, and organize your schedule.



    Target

    Prerequisites: none

    Cisco Webex Meetings: Organizing & Hosting Meetings

    Course Number:
    ds_ciwbmg18_02_enus
    Lesson Objectives

    Cisco Webex Meetings: Organizing & Hosting Meetings

    • Quickly organizing a meeting
    • Using the advanced scheduler to plan a meeting
    • Managing your schedule
    • Creating a meeting template
    • Joining a meeting
    • Creating an instant meeting
    • Discovering the meeting interface
    • Using the instant messenger
    • Managing participants
    • Changing a participant's status
    • Managing the audio & video options
    • Configuring the meeting room
    • Managing your meetings

    Overview/Description

    Meetings organized through Webex Meetings have a host and participants. Discover how to host, configure, and join a meeting, use the chat function, add speech with VoIP or a phone, manage your meeting participants, and organize your schedule.



    Target

    Prerequisites: none

    Cisco Webex Meetings: Organizing & Hosting Meetings

    Course Number:
    ds_ciwbmg18_02_enus
    Lesson Objectives

    Cisco Webex Meetings: Organizing & Hosting Meetings

    • Quickly organizing a meeting
    • Using the advanced scheduler to plan a meeting
    • Managing your schedule
    • Creating a meeting template
    • Joining a meeting
    • Creating an instant meeting
    • Discovering the meeting interface
    • Using the instant messenger
    • Managing participants
    • Changing a participant's status
    • Managing the audio & video options
    • Configuring the meeting room
    • Managing your meetings

    Overview/Description

    Meetings organized through Webex Meetings have a host and participants. Discover how to host, configure, and join a meeting, use the chat function, add speech with VoIP or a phone, manage your meeting participants, and organize your schedule.



    Target

    Prerequisites: none

    Cisco Webex Teams: Using the Collaboration Tools

    Course Number:
    ds_ciwbtm18_03_enus
    Lesson Objectives

    Cisco Webex Teams: Using the Collaboration Tools

    • Accessing the call tool
    • Making a call
    • Creating a new meeting
    • Accessing the meeting tool
    • Sharing your screen
    • Annotating a snapshot
    • Creating a whiteboard
    • Sharing files

    Overview/Description

    As well as standard messaging, Webex Teams also features great collaboration tools for moving from simple text-based chat to full-scale meetings and visual interactions with your team members. Find out how to schedule and join meetings from Webex Teams, and create rich, collaborative workspaces with the whiteboard, sharing, and annotation tools.



    Target

    Prerequisites: none

    Cisco Webex Teams: Using the Collaboration Tools

    Course Number:
    ds_ciwbtm18_03_enus
    Lesson Objectives

    Cisco Webex Teams: Using the Collaboration Tools

    • Accessing the call tool
    • Making a call
    • Creating a new meeting
    • Accessing the meeting tool
    • Sharing your screen
    • Annotating a snapshot
    • Creating a whiteboard
    • Sharing files

    Overview/Description

    As well as standard messaging, Webex Teams also features great collaboration tools for moving from simple text-based chat to full-scale meetings and visual interactions with your team members. Find out how to schedule and join meetings from Webex Teams, and create rich, collaborative workspaces with the whiteboard, sharing, and annotation tools.



    Target

    Prerequisites: none

    Cisco Webex Teams: Using the Collaboration Tools

    Course Number:
    ds_ciwbtm18_03_enus
    Lesson Objectives

    Cisco Webex Teams: Using the Collaboration Tools

    • Accessing the call tool
    • Making a call
    • Creating a new meeting
    • Accessing the meeting tool
    • Sharing your screen
    • Annotating a snapshot
    • Creating a whiteboard
    • Sharing files

    Overview/Description

    As well as standard messaging, Webex Teams also features great collaboration tools for moving from simple text-based chat to full-scale meetings and visual interactions with your team members. Find out how to schedule and join meetings from Webex Teams, and create rich, collaborative workspaces with the whiteboard, sharing, and annotation tools.



    Target

    Prerequisites: none

    Cisco Webex Teams: Using the Collaboration Tools

    Course Number:
    ds_ciwbtm18_03_enus
    Lesson Objectives

    Cisco Webex Teams: Using the Collaboration Tools

    • Accessing the call tool
    • Making a call
    • Creating a new meeting
    • Accessing the meeting tool
    • Sharing your screen
    • Annotating a snapshot
    • Creating a whiteboard
    • Sharing files

    Overview/Description

    As well as standard messaging, Webex Teams also features great collaboration tools for moving from simple text-based chat to full-scale meetings and visual interactions with your team members. Find out how to schedule and join meetings from Webex Teams, and create rich, collaborative workspaces with the whiteboard, sharing, and annotation tools.



    Target

    Prerequisites: none

    Establishing Effective Virtual Teams

    Course Number:
    ald_06_a01_bs_enus
    Lesson Objectives

    Establishing Effective Virtual Teams

    • describe the main areas of concern for a remote manager
    • recall guidelines for establishing relationships with team members
    • list communication areas in which virtual managers need to establish team standards
    • categorize communication tools as synchronous or asynchronous
    • recall strategies for supporting and encouraging virtual team members
    • recognize guidelines for managing performance among virtual team members
    • recall guidelines for managing remote team meetings
    • recognize strategies for establishing and managing a virtual team that can work effectively together

    Overview/Description
    Building a solid team is enough of a challenge when everyone is in the same location. Virtual teams require even more commitment. In this course, you'll learn about remote management and tactics for communication, assessment, and meetings.

    Target Audience
    Managers who are leading teams made up of offsite employees or a combination of onsite and offsite employees

    Facing Virtual Team Challenges

    Course Number:
    ald_06_a02_bs_enus
    Lesson Objectives

    Facing Virtual Team Challenges

    • recall tactics for ensuring equal management of onsite and offsite team members
    • list tactics for managing teamwork spread across multiple time zones
    • identify strategies for ensuring respectful treatment of all members of a diverse team
    • name approaches for avoiding and handling conflict among remote team members
    • apply strategies for overcoming communication difficulties faced by a geographically diverse team
    • recognize the importance of reflecting on your management approach
    • recognize strategies for working around typical challenges facing remote or blended teams

    Overview/Description
    Virtual teams can face the same difficulties as other teams, but also have unique challenges. In this course, you'll learn how to handle challenges facing your team, and how to evaluate your own style.

    Target Audience
    Managers who are leading teams made up of offsite employees or a combination of onsite and offsite employees

    Forging Ahead with Perseverance and Resilience

    Course Number:
    pe_03_a01_bs_enus
    Lesson Objectives

    Forging Ahead with Perseverance and Resilience

    • recognize what it takes to persevere
    • recognize examples of self-trust that support and sustain perseverance
    • choose the people to include in your circle of trust
    • recognize the characteristics of resiliency
    • use strategies for resilience to improve your perseverance
    • recognize actions that help you build balance and sharpen focus in the workplace
    • identify actions to regain resilience
    • recognize how to persevere in the face of setbacks

    Overview/Description
    If you choose to persevere, it's typically because you have a purpose, a goal, an intention – even a dream. While it's commendable to build perseverance and resiliency proactively, the more typical application is 'in the face' of something you are trying to achieve or have been called to do. In this course, you'll learn what it takes to persevere, including the qualities and people it takes to support and sustain perseverance. You'll also learn to recognize resiliency and use it to improve your perseverance. Finally, you'll explore actions to help you build your balance, sharpen your focus, and regain resilience that helps you persevere when faced with setbacks.

    Target Audience
    Individuals wanting to develop their ability to persevere through setbacks, challenges, or obstacles in their work.

    Google Hangouts Meet: Using Hangouts Meet on the Web

    Course Number:
    ds_goohamt_01_enus
    Objectives:

    Overview/Description

    Hangouts Meet is Google's streamlined video conferencing service for businesses. Learn how to sign in, how to schedule and join meetings, and how to configure your audio, video, and conversation tools to get the most out of the service.



    Target

    Prerequisites: none

    Join.me for Windows: Organizing, Hosting & Joining Meetings

    Course Number:
    ds_joinme17_02_enus
    Objectives:

    Overview/Description

    Hosting and managing meetings is simple with Join.me. Discover how to schedule and start meetings in a variety of different ways, and find out how to join meetings as a guest or invited participant.



    Target

    Prerequisites: none

    LogMeIn GoToMeeting: Organizing & Hosting Meetings

    Course Number:
    ds_gotome16_02_enus
    Objectives:

    Overview/Description

    Hosting and managing meetings is simple with GoToMeeting. Discover how to organize and host meetings with this powerful online meeting and video conferencing app.



    Target

    Prerequisites: none

    Managing in a Crisis

    Course Number:
    bs_ald09_a01_enus
    Lesson Objectives

    Managing in a Crisis

    • recognize key initial actions to take for effective crisis management
    • recognize steps for planning crisis communications before a crisis occurs
    • identify guidelines for assembling an effective crisis communications team
    • identify the key components of an effective public response to a company crisis
    • identify the actions required to resolve and close a crisis incident

    Overview/Description

    Effective business leadership is essential during times of company crisis. In this course, you’ll discover how to prepare for and respond to a crisis, including how to manage crisis communications.



    Target

    Prerequisites: none

    Microsoft Teams: Communicating via the App

    Course Number:
    ds_msteam20_03_enus
    Lesson Objectives

    Microsoft Teams: Communicating via the App

    • send and edit messages
    • discover the Chat interface and send and receive private messages
    • create and manage group chats
    • find, send and configure emails in a channel
    • save, mark and delete messages
    • manage different types of chats

    Overview/Description

    You can communicate in several ways with other Microsoft Teams members. This course is going to focus on sending messages. You're going to learn how to send a message in a channel, so the post will be visible for all the members of the channel. If you want to exchange messages in a more private way, you can use the chat section of the app. Using Chat allows you to send messages to one participant or small groups of people.

    This course will also show you how to send different types of message, such as private messages or message from an email. Managing your messages is important to keep your channels and chats organized.



    Target

    Prerequisites: none

    Microsoft Teams: Communicating via the App

    Course Number:
    ds_msteam20_03_enus
    Lesson Objectives

    Microsoft Teams: Communicating via the App

    • send and edit messages
    • discover the Chat interface and send and receive private messages
    • create and manage group chats
    • find, send and configure emails in a channel
    • save, mark and delete messages
    • manage different types of chats

    Overview/Description

    You can communicate in several ways with other Microsoft Teams members. This course is going to focus on sending messages. You're going to learn how to send a message in a channel, so the post will be visible for all the members of the channel. If you want to exchange messages in a more private way, you can use the chat section of the app. Using Chat allows you to send messages to one participant or small groups of people.

    This course will also show you how to send different types of message, such as private messages or message from an email. Managing your messages is important to keep your channels and chats organized.



    Target

    Prerequisites: none

    Microsoft Teams: Communicating via the App

    Course Number:
    ds_msteam20_03_enus
    Lesson Objectives

    Microsoft Teams: Communicating via the App

    • send and edit messages
    • discover the Chat interface and send and receive private messages
    • create and manage group chats
    • find, send and configure emails in a channel
    • save, mark and delete messages
    • manage different types of chats

    Overview/Description

    You can communicate in several ways with other Microsoft Teams members. This course is going to focus on sending messages. You're going to learn how to send a message in a channel, so the post will be visible for all the members of the channel. If you want to exchange messages in a more private way, you can use the chat section of the app. Using Chat allows you to send messages to one participant or small groups of people.

    This course will also show you how to send different types of message, such as private messages or message from an email. Managing your messages is important to keep your channels and chats organized.



    Target

    Prerequisites: none

    Responding Effectively to Risks

    Course Number:
    ast_01_a05_bs_enus
    Lesson Objectives

    Responding Effectively to Risks

    • match examples of avoiding threats to the appropriate methods
    • recognize methods of transferring threats
    • identify ways of mitigating threats
    • match types of threat acceptance to examples
    • sequence the responses to opportunities
    • recognize how to effectively use contingency response strategies
    • use techniques to effectively respond to risks

    Overview/Description
    Once you have identified and assessed risks, you then have to deal with them. This course covers general strategies for dealing with risk, such as risk exposure adjustment and contingency planning. It also outlines specific strategies for dealing with both threats and opportunities.

    Target Audience
    Functional managers, professionals, departmental leaders, and all individuals in key roles who want to develop or refine their strategic thinking skills and learn about issues relating to risk and risk management

    Skype for Business 2016: Getting Started

    Course Number:
    ds_msskb16_01_enus
    Objectives:

    Overview/Description

    With Skype for Business, you can collaborate and hold meetings or large teleconferences. Explore the application and its interface, and discover how to add, remove, and organize contacts, and manage  alerts and privacy settings.



    Target

    Prerequisites: none

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