Business Strategy And Operations
Working Remotely
Contributing as a Virtual Team Member
Exploring Virtual Collaboration
Facing Virtual Team Challenges
Navigating Challenging Situations with Diplomacy and Tact
Organizations Change So Get Ready
Organize Your Physical and Digital Workspace
Take a Deep Breath and Manage Your Stress
The Art of Staying Focused

Contributing as a Virtual Team Member

Course Number:
bs_atm04_a01_enus
Lesson Objectives

Contributing as a Virtual Team Member

  • identify the traits that a good virtual team member should possess
  • identify ways of staying connected and communicating successfully with your team
  • identify some of the challenges associated with working remotely
  • identify some of the challenges and considerations associated with managing your time as a virtual team member

Overview/Description

Companies often opt to create virtual teams in place of on-site teams. This allows employees to work from home or a remote location. In this course, you'll learn how to develop the skills you need to effective member of a virtual team.



Target

Prerequisites: none

Exploring Virtual Collaboration

Course Number:
bs_dgt08_a01_enus
Lesson Objectives

Exploring Virtual Collaboration

  • Exploring Virtual Collaboration
  • identify the benefits of virtual collaboration
  • identify best practices for enabling virtual collaboration
  • recognize the considerations for choosing collaboration technology
  • describe how to avoid common mistakes in rolling out virtual collaboration at an organization
  • identify key best practices for leading a virtual team
  • identify key best practices for virtual team members
  • Knowledge Check: Virtual Collaboration

Overview/Description

Goodbye e-mail and intranet portals; hello cloud-powered, integrated, collaborative platforms! Digital technology enables colleagues working on a team to connect and work together, no matter how remote their location. Quick, reliable communication enables and facilitates working together as people telecommute from home.

In this course, you'll learn the benefits of virtual collaboration when working with others, best practices for its successful implementation, and how to choose the right collaboration technology. You'll also learn how to avoid common mistakes when rolling out virtual collaboration. And you’ll explore the key steps for leading and being a part of a virtual team.



Target

Prerequisites: none

Exploring Virtual Collaboration

Course Number:
bs_dgt08_a01_enus
Lesson Objectives

Exploring Virtual Collaboration

  • Exploring Virtual Collaboration
  • identify the benefits of virtual collaboration
  • identify best practices for enabling virtual collaboration
  • recognize the considerations for choosing collaboration technology
  • describe how to avoid common mistakes in rolling out virtual collaboration at an organization
  • identify key best practices for leading a virtual team
  • identify key best practices for virtual team members
  • Knowledge Check: Virtual Collaboration

Overview/Description

Goodbye e-mail and intranet portals; hello cloud-powered, integrated, collaborative platforms! Digital technology enables colleagues working on a team to connect and work together, no matter how remote their location. Quick, reliable communication enables and facilitates working together as people telecommute from home.

In this course, you'll learn the benefits of virtual collaboration when working with others, best practices for its successful implementation, and how to choose the right collaboration technology. You'll also learn how to avoid common mistakes when rolling out virtual collaboration. And you’ll explore the key steps for leading and being a part of a virtual team.



Target

Prerequisites: none

Exploring Virtual Collaboration

Course Number:
bs_dgt08_a01_enus
Lesson Objectives

Exploring Virtual Collaboration

  • Exploring Virtual Collaboration
  • identify the benefits of virtual collaboration
  • identify best practices for enabling virtual collaboration
  • recognize the considerations for choosing collaboration technology
  • describe how to avoid common mistakes in rolling out virtual collaboration at an organization
  • identify key best practices for leading a virtual team
  • identify key best practices for virtual team members
  • Knowledge Check: Virtual Collaboration

Overview/Description

Goodbye e-mail and intranet portals; hello cloud-powered, integrated, collaborative platforms! Digital technology enables colleagues working on a team to connect and work together, no matter how remote their location. Quick, reliable communication enables and facilitates working together as people telecommute from home.

In this course, you'll learn the benefits of virtual collaboration when working with others, best practices for its successful implementation, and how to choose the right collaboration technology. You'll also learn how to avoid common mistakes when rolling out virtual collaboration. And you’ll explore the key steps for leading and being a part of a virtual team.



Target

Prerequisites: none

Facing Virtual Team Challenges

Course Number:
ald_06_a02_bs_enus
Lesson Objectives

Facing Virtual Team Challenges

  • recall tactics for ensuring equal management of onsite and offsite team members
  • list tactics for managing teamwork spread across multiple time zones
  • identify strategies for ensuring respectful treatment of all members of a diverse team
  • name approaches for avoiding and handling conflict among remote team members
  • apply strategies for overcoming communication difficulties faced by a geographically diverse team
  • recognize the importance of reflecting on your management approach
  • recognize strategies for working around typical challenges facing remote or blended teams

Overview/Description
Virtual teams can face the same difficulties as other teams, but also have unique challenges. In this course, you'll learn how to handle challenges facing your team, and how to evaluate your own style.

Target Audience
Managers who are leading teams made up of offsite employees or a combination of onsite and offsite employees

Navigating Challenging Situations with Diplomacy and Tact

Course Number:
acm_16_a02_bs_enus
Lesson Objectives

Navigating Challenging Situations with Diplomacy and Tact

  • identify strategies for working with a disliked or difficult coworker
  • identify techniques for composing a difficult e-mail with tact and diplomacy
  • identify examples of strategies for dealing with angry individuals
  • apply strategies for dealing with a manipulative individual
  • identify strategies for correcting a boss or client
  • use diplomacy and tact in a difficult situation
  • reflect on what you've learned

Overview/Description
You'll likely face unpleasant situations or tasks at some point in your career. In this course, you'll learn to navigate difficult work relationships, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.

Target Audience
Individuals who want to improve their ability to communicate in a more diplomatic and tactful manner

Organizations Change So Get Ready

Course Number:
pd_31_a01_bs_enus
Lesson Objectives

Organizations Change So Get Ready

  • recognize the benefits of accepting organizational change
  • distinguish between examples of internal and external triggers of organizational change
  • match types of organizational change to corresponding examples
  • match common reactions to change with corresponding examples of individuals exhibiting those reactions
  • sequence the stages of reacting to change
  • determine how an organizational change will impact an employee over time, given the person's initial reaction
  • recognize the importance of learning how to prepare for change
  • use strategies to ready yourself for organizational changes

Overview/Description
A change in your work situation – whether good or bad – can create a period of uncertainty, stress, and anxiety while you adjust. A clear understanding of what organizational change is, and what to expect when dealing with it, can shorten the period of adjustment so you can get back on track sooner. In this course, you'll explore organizational change and the typical events that can trigger it. You'll also learn about the three specific types of organizational change, common reactions to organizational change, and the stages you can expect to go through when dealing with organizational change.

Target Audience
Individuals who wish to develop or refine their skills for dealing with organizational change

Organize Your Physical and Digital Workspace

Course Number:
pd_32_a01_bs_enus
Lesson Objectives

Organize Your Physical and Digital Workspace

  • recognize the rewards of an organized workspace
  • recognize what a productive workspace looks like
  • apply the process for creating a clutter-free workspace in a given scenario
  • recognize appropriate examples of the principles of effective filing
  • recognize techniques for managing digital files
  • manage your e-mail in a given scenario
  • recognize how to maintain a productive workspace

Overview/Description
Removing the mess from your workspace and getting organized can significantly improve many aspects of your work day, including your ability to concentrate, achieve targets, and become more efficient. This course will help you increase your productivity by showing you how to organize and maintain both your physical and digital workspace. You'll learn how creating a clutter-free workspace and effective filing can improve your productivity. But it's not just your physical workspace that needs decluttering; this course will show you how to manage digital files, which is just as important. And once you've gotten your workspace under control, you'll learn how to maintain it.

Target Audience
Individuals wishing to improve their productivity in the workplace

Take a Deep Breath and Manage Your Stress

Course Number:
pd_30_a03_bs_enus
Lesson Objectives

Take a Deep Breath and Manage Your Stress

  • recognize how stress can negatively impact on your health
  • recognize key concepts about stress
  • identify the main characteristics and symptoms of burnout
  • recognize examples of actions and strategies to cope with stress and prevent full-blown burnout
  • sequence examples of the steps of the ABC model used to control stress
  • use the ABC model to manage your reaction to a stressful situation and challenge irrational thoughts

Overview/Description
If you find you're constantly adding items to your neverending to-do list, feeling overwhelmed at work and at home, and finding your health and relationships negatively impacted, you are likely experiencing stress. Stress is produced by your own feelings and reactions to certain external events, rather than by the events themselves. This means that while you may not always be able to control the external events causing you stress, you can control your reactions to them and how you handle them. This course explains the physiological, behavioral, and psychological signs and symptoms of stress and where is can come from. The course outlines strategies for dealing with stress and avoiding burnout. It also covers ways to change your responses to stress and make them more positive and how to use relaxation techniques such as breathing and mediation to help you cope.

Target Audience
Individuals who wish to balance their work-life responsibilities

The Art of Staying Focused

Course Number:
apd_08_a03_bs_enus
Lesson Objectives

The Art of Staying Focused

  • recognize tactics for avoiding procrastination and temptation and keeping focused
  • recognize tactics to beat fatigue and manage multitasking to maintain your focus
  • identify strategies for minimizing distractions in your environment
  • select the most effective response for declining a request
  • strategically adjust your focus in response to changing circumstances
  • recognize techniques for regaining focus
  • maintain your focus on a task despite internal and external challenges

Overview/Description
Even if you know what's important to do and have an organized time management routine, losing focus can stop your progress in its tracks. In this course, you'll learn strategies for dealing with focus challenges and distractions at work. You'll also explore ways of saying no, and consider ways in which you can adjust your focus in response to changing circumstances or emergencies. And you'll learn how to refocus when something causes you to lose focus.

Target Audience
Anyone at any level in a company who wants to get some practical guidance for how to manage their time.

Close Chat Live