Business Strategy And Operations
Operations Management: Efficiency of Production
Inventory Management: Aligning Inventory with Production and Demand
Operations Management Functions and Strategies
Optimizing Operations Using Demand Forecasting and Capacity Management
Strategic Product and Service Management
Supply Chain Management Basics: Cutting Costs and Optimizing Delivery

Inventory Management: Aligning Inventory with Production and Demand

Course Number:
oper_45_a04_bs_enus
Lesson Objectives

Inventory Management: Aligning Inventory with Production and Demand

  • match types of inventory with their descriptions
  • identify key characteristics and challenges of inventory management in service organizations
  • match inventory valuation methods with their descriptions
  • classify examples of inventory costs as being procurement, holding, or stock-out costs
  • recognize the formula for calculating the economic order quantity
  • recognize the formula for calculating the reorder point
  • identify key characteristics of ABC analysis, MRP, ERP, and JIT
  • recognize inventory management concepts and characteristics, calculate an economic order quantity and reorder point, and identify characteristics of common inventory management tools

Overview/Description
Ensuring inventory always aligns with real production needs and customer demands is no simple feat. However, getting this right can dramatically reduce costs and enable a company to meet customer demand quickly, efficiently, and ahead of its competitors. Operations managers can play a vital role in managing inventory. This course introduces key inventory management concepts and strategies, for use in both manufacturing and service organizations. It describes methods for valuing inventories, as well as common costs associated with ordering and holding inventories, including stock-out and other opportunity costs. It also walks learners through the process of calculating economic order quantities and reorder points for inventory, and provides an overview of some popular inventory management tools, including ABC analysis, material requirements planning (MRP), enterprise resource planning (ERP), and just-in-time (JIT) management.

Target Audience
Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization

Operations Management Functions and Strategies

Course Number:
oper_45_a01_bs_enus
Lesson Objectives

Operations Management Functions and Strategies

  • match key strategic functions of operations management with the types of decisions they typically involve
  • match key tactical functions of operations management with the types of decisions they typically involve
  • identify key differences between service and manufacturing organizations
  • match each phase of the process used to formulate organizational strategy with actions typically performed at that phase
  • identify characteristics of manufacturing operations strategies
  • identify characteristics of service operations strategies
  • categorize different types of transformations
  • identify key operations management functions and strategies, recognize the phases of a process for formulating organizational strategy, and identify transformation types

Overview/Description
Operations management is critical for the success of any organization. It involves designing, planning, directing, and controlling all the activities that transform resources into goods or services. In this course, you'll learn about the key functions of operations management. You'll be introduced to the general characteristics of operations in the manufacturing and service sectors, as well as common operations strategies. You'll also learn about a process for formulating organizational strategy, and about the main types of transformations that organizations perform.

Target Audience
Anyone working in operations management or another functional area who is looking to gain a working understanding of the operations functions in a service or manufacturing organization

Optimizing Operations Using Demand Forecasting and Capacity Management

Course Number:
oper_45_a05_bs_enus
Lesson Objectives

Optimizing Operations Using Demand Forecasting and Capacity Management

  • match customer demand trends with the patterns that illustrate them
  • identify the major demand forecasting variables
  • sequence the stages in the demand forecasting process
  • match specific demand forecasting methods to the appropriate model category
  • recognize the characteristics of level, or fixed, strategies for managing capacity
  • match appropriate descriptions to each chase demand strategy approach
  • recognize statements that describe organizations that use the demand management strategy
  • recognize ways to forecast demand and strategies for managing capacity

Overview/Description
How do companies cope with changes in demand for their goods and services? If demand falls below supply, profits shrink – and if demand exceeds supply, dissatisfied customers could take their business elsewhere. Demand forecasting and capacity management help operations managers negotiate the challenges of balancing supply and demand. This course will give you important foundational knowledge of both demand forecasting and capacity management. It discusses the key characteristics of various demand patterns, describes a process and various methods for forecasting demand, and covers basic strategies for managing an organization's capacity.

Target Audience
Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization

Strategic Product and Service Management

Course Number:
oper_45_a02_bs_enus
Lesson Objectives

Strategic Product and Service Management

  • match stages of the product life cycle to actions that should be taken at each stage
  • sequence the stages of the new product development process
  • match current best practices in new product development with their descriptions
  • recognize strategies for maintaining sales of existing products and services
  • recognize strategies for revitalizing sales of existing products or services
  • recognize strategies for rationalizing mature products or services
  • recognize how to plan and manage an organization's products and services strategically

Overview/Description
To succeed in competitive markets, all organizations need to plan and manage their products and services strategically. Much of the responsibility for doing this lies with operations managers. In this course, you'll learn the basics of product and service management. You'll be introduced to the stages of the product life cycle and the types of actions required at each stage. You'll also learn about a process and best practices for new product or service development. Finally, you'll learn about strategies for managing existing and mature products and services.

Target Audience
Anyone working in operations management or another functional area who is looking to gain a working understanding of the operations functions in a service or manufacturing organization

Supply Chain Management Basics: Cutting Costs and Optimizing Delivery

Course Number:
oper_45_a03_bs_enus
Lesson Objectives

Supply Chain Management Basics: Cutting Costs and Optimizing Delivery

  • sequence the components of the supply chain
  • identify the key drivers of supply chain management
  • identify the characteristics of supply chain management in service organizations
  • match supply chain strategies of service organizations with their characteristics
  • identify criteria for selecting and combining different supply chain strategies
  • match supply chain areas with the key indicators of their performance
  • recognize supply chain management concepts, strategies, and performance indicators

Overview/Description
Supply chain management, which is an integral part of operations management, is essential for both manufacturing and service organizations. It involves coordinating all the operations involved in designing, making, and delivering products or services to customers in order to manage costs and meet customer demands as efficiently as possible. In the course, you'll learn about the main components of a supply chain, the key objectives and drivers of supply chain management, and the characteristics of supply chain management in service organizations. You'll also learn how to select and combine appropriate supply chain management strategies, and how to measure their efficiency by considering certain key performance areas.

Target Audience
Anyone working in operations management or another functional area who is looking to gain a working understanding of the operations functions in a service or manufacturing organization

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