Professional Effectiveness
Developing Effective Negotiation Skills
Negotiating the Best Solution
The First Steps in Negotiating

Negotiating the Best Solution

Course Number:
acm_12_a02_bs_enus
Lesson Objectives

Negotiating the Best Solution

  • recognize examples of ways to increase the level of trust your negotiating counterpart has in you
  • identify your counterpart's negotiating personality
  • recognize strategic approaches to emotions and interests in an negotiation
  • identify tactics for facilitating agreement by offering and modifying options
  • recognize strategies for gaining agreement despite a counterpart's resistance
  • take appropriate action to close a deal
  • use strategies to identify who you're negotiating with and reach an effective agreement

Overview/Description
Reaching an agreement is the goal of a negotiation. This course will help you build critical components of a good negotiating relationship, think creatively about solutions, and facilitate agreements.

Target Audience
Individuals who want to develop their negotiation skills

The First Steps in Negotiating

Course Number:
acm_12_a01_bs_enus
Lesson Objectives

The First Steps in Negotiating

  • identify approaches that help you prepare for a successful negotiation
  • recognize the impact of various communication practices on a negotiation
  • recognize recommended practices for negotiating
  • identify approaches that are not effective when negotiating
  • identify how to respond effectively to tricks or challenges from the other party
  • use methods to negotiate effectively

Overview/Description
When negotiating, it's important not to get too caught up in taking a side. In this course, you'll learn to focus on the issue at hand, communicate effectively, use common best practices, and overcome challenges.

Target Audience
Individuals who want to develop their negotiation skills

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