Professional Effectiveness
Developing Your Listening Skills
Listening Even When it's Difficult to Listen
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Using Active Listening in Workplace Situations
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Listening Even When it's Difficult to Listen
Lesson Objectives
Listening Even When it's Difficult to Listen
- identify common misconceptions about listening
- recognize how to use tools to be an effective listener
- identify how to remove distractions that interfere with effective listening
- classify the types of thoughts and emotions that can jeopardize effective listening
- recognize how to avoid conversation-killing statements that listeners say
- identify techniques for listening effectively despite boredom
- use techniques to listen effectively and overcome roadblocks to effective listening
- reflect on what you've learned
Overview/Description
Successful people are generally trained, excellent listeners. In this course, you'll learn common misconceptions about listening, how to hone your listening skills, and what to do when you encounter roadblocks to listening.
Successful people are generally trained, excellent listeners. In this course, you'll learn common misconceptions about listening, how to hone your listening skills, and what to do when you encounter roadblocks to listening.
Target Audience
Individuals who want to develop or improve their skills for listening effectively within the workplace
Individuals who want to develop or improve their skills for listening effectively within the workplace
Using Active Listening in Workplace Situations
Lesson Objectives
Using Active Listening in Workplace Situations
- recognize skills that demonstrate attentive listening
- identify skills that draw out thoughts and emotions
- determine if the skills for ensuring accuracy in listening were appropriately applied in a scenario
- use methods for engaging evasive speakers
- identify best practices for handling emotion
- apply active listening best practices to sales and negotiations in a scenario
- use techniques to actively listen in any situation, even challenging ones
- reflect on what you've learned
Overview/Description
Active listening skills are used by professionals in a wide range of occupations to enhance their work. In this course, you'll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener.
Active listening skills are used by professionals in a wide range of occupations to enhance their work. In this course, you'll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener.
Target Audience
Individuals who want to develop or improve their skills for listening effectively within the workplace
Individuals who want to develop or improve their skills for listening effectively within the workplace
