Professional Effectiveness
Managing Conflict in the Workplace
Confronting Workplace Conflict
Resolving Workplace Conflict

Confronting Workplace Conflict

Course Number:
bs_acm20_a01_enus
Lesson Objectives

Confronting Workplace Conflict

  • discover the subject areas that will be covered in this course
  • identify common styles of handling workplace conflict
  • recognize methods for adapting your style as needed in response to a conflict situation
  • identify the most appropriate conflict style for a particular situation
  • identify mind-sets for confronting conflict
  • recognize tactics for dealing with difficult people in a conflict situation
  • Knowledge Check: Handling Workplace Conflict

Overview/Description

Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. Itís how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work.
In this course, youíll learn some of the major sources of workplace conflict. Youíll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.



Target

Prerequisites: none

Resolving Workplace Conflict

Course Number:
bs_acm20_a02_enus
Lesson Objectives

Resolving Workplace Conflict

  • discover the subject areas that will be covered in this course
  • recognize sources of organizational and interpersonal conflict
  • identify actions that help prevent or mitigate workplace conflicts
  • recognize behavior outside acceptable boundaries of workplace conflict
  • recognize appropriate actions to take when confronted with a conflict situation
  • identify steps for resolving a workplace conflict
  • identify techniques for overcoming obstacles to conflict resolution
  • Knowledge Check: Overcoming Workplace Conflict

Overview/Description

A conflict-free life is the stuff of dreams. But the world doesnít work that way, and for all of us, workplace conflict is sadly an inevitability. Personality and organizational conflicts arise from myriad different sources and take many different forms. As a result, resolving conflict is a necessary skill, and business professionals need a plan for addressing it and managing conflict situations.
In this course, you'll learn to recognize the sources and signs of conflict. You'll also learn conflict management strategies and processes for conflict resolution. Additionally, youíll explore methods for handling difficult people and keeping the process of conflict management on track when difficulties arise.



Target

Prerequisites: none

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