Professional Effectiveness
Skills for Communication Success
Become a Great Listener
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Choosing the Right Interpersonal Communication Method to Make Your Point
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Do We Have A Failure to Communicate?
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Making an Impact with Non-verbal Communication
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The Art and Science of Communication
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Trust Building through Effective Communication
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Become a Great Listener
Lesson Objectives
Become a Great Listener
- recognize how adopting a receptive mindset can improve your interpersonal communications
- recognize behaviors that indicate receptivity to a communication
- recognize the traits of different types of listeners
- recognize examples of effective listening skills being applied in interpersonal communications
- recognize examples of effective questions that are used to clarify messages or get more information
- be receptive to communications by being a good listener
Overview/Description
When communicating, the response from the communication recipient is as important as the message that's given. When you're on the receiving end of a communication, you have the responsibility to be receptive and understand what was intended. This requires two essential skills: listening and questioning. In this course, you'll work on sharpening those skills, as well as getting yourself in the right receptive mind-set for communicating.
When communicating, the response from the communication recipient is as important as the message that's given. When you're on the receiving end of a communication, you have the responsibility to be receptive and understand what was intended. This requires two essential skills: listening and questioning. In this course, you'll work on sharpening those skills, as well as getting yourself in the right receptive mind-set for communicating.
Choosing the Right Interpersonal Communication Method to Make Your Point
Lesson Objectives
Choosing the Right Interpersonal Communication Method to Make Your Point
- choose interpersonal communication methods that are most appropriate based on your intention
- recognize how audience characteristics inform your decision on which method to use for your interpersonal communications
- recognize the appropriate audience for receiving an e-mail
- identify the best way to format and write your e-mails
- recognize ways to connect with your audience during face-to-face interpersonal communications
- determine how to start off on a positive note when delivering feedback to a coworker
- recognize how to deliver feedback while keeping emotions in check
- choose effective, efficient communication methods that properly convey intent
Overview/Description
Today there are more communication methods than ever before. Choosing the right method for the situation can have a huge impact on how your method is received. The further you stray from communication methods that are rich in personal attributes, the more likely it will result in a one-way communication. In this course, you'll learn how to select the best communication methods to convey your intention and target your audience. By doing so, you improve the odds of getting your message across and leaving your audience feeling informed, enlightened, and engaged.
Today there are more communication methods than ever before. Choosing the right method for the situation can have a huge impact on how your method is received. The further you stray from communication methods that are rich in personal attributes, the more likely it will result in a one-way communication. In this course, you'll learn how to select the best communication methods to convey your intention and target your audience. By doing so, you improve the odds of getting your message across and leaving your audience feeling informed, enlightened, and engaged.
Do We Have a Failure to Communicate?
Lesson Objectives
Do We Have a Failure to Communicate?
- identify the signs of a miscommunication
- recognize how to resolve a miscommunication that has occurred
- recognize how to be prepared to deliver bad news
- recognize how to effectively communicate messages that are likely to be difficult for your audience to hear
- recognize techniques for fixing or improving communications that have broken off
- work through challenging interpersonal communications
Overview/Description
Communicating effectively can be challenging when the message is difficult. Because these challenges typically involve emotions such as hurt, anger, or confusion, it's not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels. In this course, you'll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can get communication back on track and reach mutual understanding and agreement.
Communicating effectively can be challenging when the message is difficult. Because these challenges typically involve emotions such as hurt, anger, or confusion, it's not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels. In this course, you'll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can get communication back on track and reach mutual understanding and agreement.
Making an Impact with Non-verbal Communication
Lesson Objectives
Making an Impact with Non-verbal Communication
- identify techniques to ensure you are projecting a positive attitude
- match non-verbal behaviors with likely first impressions
- match facial expressions to likely interpretations
- recognize how the way you stand, sit, or move conveys messages
- identify ways to use tone of voice to enhance a conversation
- recognize the meaning of non-verbal message clusters when communicating with others
- recognize how to interpret non-verbal behavior
Overview/Description
To our earliest ancestors, non-verbal communication was communication! The primitive parts of our brains are still wired to respond automatically when we're afraid, threatened, disgusted, surprised, or happy. But we've come a long way in our development and understanding of our brain's ability to respond and communicate in valuable, non-verbal ways. In this course, you will find out how our attitude, posture, gestures, facial expressions, and tone have great impact on our communication.
To our earliest ancestors, non-verbal communication was communication! The primitive parts of our brains are still wired to respond automatically when we're afraid, threatened, disgusted, surprised, or happy. But we've come a long way in our development and understanding of our brain's ability to respond and communicate in valuable, non-verbal ways. In this course, you will find out how our attitude, posture, gestures, facial expressions, and tone have great impact on our communication.
The Art and Science of Communication
Lesson Objectives
The Art and Science of Communication
- identify situations that benefit from sharing communication responsibility
- recognize behaviors that promote making connections with people
- identify ways to show interest when communicating with others
- categorize questions that help to strengthen a communication connection
- identify the basic principles of assertive communication
- recognize ways of connecting with your audience
Overview/Description
There is a science behind communication, including how we react neuro-physiologically to others – their actions, words, tone, and body language. You can develop skills in connecting with others so that your communication intention is clear and understood. There's also an art to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally. Interpersonal communication is complicated: there's more than just one conversation happening. There is what you're thinking and saying as well as what your audience is thinking and saying. This course will teach you the art and science of communication by discussing how to connect with your audience and how to enhance and strengthen that connection as you communicate.
There is a science behind communication, including how we react neuro-physiologically to others – their actions, words, tone, and body language. You can develop skills in connecting with others so that your communication intention is clear and understood. There's also an art to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally. Interpersonal communication is complicated: there's more than just one conversation happening. There is what you're thinking and saying as well as what your audience is thinking and saying. This course will teach you the art and science of communication by discussing how to connect with your audience and how to enhance and strengthen that connection as you communicate.
Trust Building through Effective Communication
Lesson Objectives
Trust Building through Effective Communication
- determine the primary intent of a communication
- communicate appropriately based on what you know about your audience
- identify how to tailor your communication based on your relationship history with your audience
- recognize the effects that body language and tone of voice have on building trust in interpersonal communications
- manage your own feelings in emotionally-charged communications
- adapt your communication to the emotions of your audience
- build trust in your communications by focusing on your intention, audience, body language, tone, and emotions
Overview/Description
Communication is most effective when you build and maintain the trust of the people you communicate with. In this course, you'll explore how a clear intention is the basis of an effective communication, and how understanding your audience ensures that the message gets delivered. You'll also learn how body language, vocal tone, and managing emotions can influence your communications and build trust with your audience.
Communication is most effective when you build and maintain the trust of the people you communicate with. In this course, you'll explore how a clear intention is the basis of an effective communication, and how understanding your audience ensures that the message gets delivered. You'll also learn how body language, vocal tone, and managing emotions can influence your communications and build trust with your audience.
