Professional Effectiveness
The Art of Feedback
Gaining a Positive Perspective on Feedback
Polishing Your Feedback Skills

Gaining a Positive Perspective on Feedback

Course Number:
acm_15_a02_bs_enus
Lesson Objectives

Gaining a Positive Perspective on Feedback

  • recognize the value of constructive feedback
  • recognize the differences between constructive feedback, praise, and criticism
  • identify how to manage your negative reactions to receiving feedback
  • recognize how to respond appropriately to feedback
  • identify ways of using feedback for professional development
  • use techniques to reap the benefits of feedback
  • reflect on what you've learned

Overview/Description
Though valuable, feedback can be hard to accept. This course covers the value of feedback and how it differs from praise. You'll also learn how to manage your reactions and response to feedback, and how to use it for professional growth.

Target Audience
Anyone who wants to develop or refine their skills for providing and receiving feedback

Polishing Your Feedback Skills

Course Number:
acm_15_a01_bs_enus
Lesson Objectives

Polishing Your Feedback Skills

  • identify how to correctly prepare to give feedback
  • recognize when it's appropriate to give feedback
  • identify the best practices for giving feedback in a positive way
  • recognize how to manage negative reactions to feedback
  • recognize guidelines for providing appropriate feedback at different levels of the organization
  • identify best practices for dealing with nervousness about giving feedback
  • use techniques to deliver feedback at the best time and in the best way

Overview/Description
Giving feedback is vital in the workplace. This course covers when and how to give feedback positively, how to handle bad reactions and your own nervousness, and how to give feedback to people at different organizational levels.

Target Audience
Anyone who wants to develop or refine their skills for providing and receiving feedback

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